Senior Relationship Manager

Role & responsibilities

Designation : Relationship Manager / Senior Relationship Manager- Elite Service

Elite Matrimony is a premium matchmaking service to help industrialists, entrepreneurs, celebrities and highly successful professionals find the right match for themselves or their loved ones. This service caters to the whos who of the society who chooses to seek a Relationship Managers help in finding a suitable match. We have efficient Relationship Managers who find joy and pride in helping our members find their soul mate.

Role Review:

he Relationship Executive is responsible for understanding customer requirements, meeting service metric guidelines, retaining customers, converting prospects and assisting them in finding suitable partners. The role will be responsible for HNI Sales & Customer Service.

Key Responsibilities:

• Welcoming the customer on-board and creating a Member Profile.

• Meetings with Customer at his Residence / Office to gain in depth knowledge about partner preferences.

• Understanding the member choice, expectations and identifying the uniqueness of the Member.

• Searching, screening, short listing, establishing contact, initiating meeting between members and creating success stories.

• Up-selling

• Maintaining good rapport with the member; providing the right Elite experience and delivering quality service.

Competencies :

Functional

• Product Knowledge

• Process Knowledge

• Selling Skills

• Language skills English / Regional / Vernacular

• Business / Telephone Etiquette

• Presentation skills

• Basic computer skills

Behavioural

• Values Integrity , Respect , Customer Centricity

• Good Listening Skills

• Executive Presence

• Persuasion Skills

• Service Orientation

• Emotional Maturity

• Self-driven

Role:

Industry Type:

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Role Category:

Education

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Key Skills

Skills highlighted with are preferred key skills

Tele sales, Inside Sales, Service Sales