Senior Quality Manager (Plastic Industry)

Job Title:

Direct Reportees:

Job Summary:

Key Responsibilities:

1. Inspection and Certification:

• Ensure all inward materials are inspected and raw material test certificates are received.
• Oversee in-process inspection, trial inspection, and final inspection to ensure product quality.

2. Customer Complaints and Corrective Actions:

• Handle customer complaints efficiently and effectively.
• Implement corrective actions on process reworks and customer complaints to prevent recurrence.

3. Quality Planning and Control:

• Prepare quality plans and control plans to standardize quality assurance processes.
• Ensure all instruments are calibrated and maintain calibration records.

4. Supplier and Outsourced Process Management:

• Conduct inspections on outsourced processes to ensure they meet quality standards.
• Carry out supplier rating based on quality and collaborate with suppliers to resolve quality issues.

5. Collaboration and Coordination:

• Work closely with production, store, maintenance (tool & machine), and purchase departments to ensure quality standards are met.
• Handle customer and vendor interactions to maintain and improve quality standards.

6. Data Analysis and Reporting:

• Perform rejection analysis and implement measures to reduce non-conformance.
• Maintain key performance indicators (KPIs) such as IDPM, EDPM, COPQ, and customer complaint rates.

7. Regulatory Compliance:

• Ensure compliance with all relevant legal and regulatory standards.
• Coordinate internal and external audits and implement audit findings.

Key Performance Indicators (KPIs):

1. Inspection Effectiveness:

• Percentage of incoming materials inspected.
• Compliance rate of raw material test certificates.

2. Quality Control:

• In-process and final inspection pass rates.
• Reduction in process reworks and customer complaints.

3. Supplier Quality:

• Supplier rating improvements.
• Quality of outsourced processes.

4. Customer Satisfaction:

• Number of customer complaints and response time.
• Improvement in customer complaint resolution.

5. Operational Efficiency:

• IDPM (Internal Defects Per Million)
• EDPM (External Defects Per Million)
• COPQ (Cost of Poor Quality)

Competencies:

• Quality Assurance:

• Ensuring all products meet the established standards of quality through rigorous inspection and testing.

• Customer and Vendor Management:

• Handling customer complaints effectively and maintaining strong relationships with suppliers.

• Data Analysis:

• Analyzing rejection rates, performing root cause analysis, and implementing corrective actions.

• Regulatory Compliance:

• Ensuring compliance with legal and regulatory standards.

• Collaboration:

• Working effectively with production, store, maintenance, and purchase departments to maintain quality standards.

• Continuous Improvement:

• Identifying areas for improvement and implementing changes to enhance product quality and operational efficiency.

Preferred candidate profile

Qualifications and Skills:

• Education:

  B. Tech or Diploma in Mechanical or Electrical Engineering.

• Experience:

  12 to 18 years in quality assurance, preferably in injection molding and compression molding.

• Technical Skills:

• Knowledge in sampling plans, inspection, raw materials, and measuring instruments.
• Proficiency in quality management tools and methodologies, such as 8D.

• Communication Skills:

• Excellent verbal and written communication skills.
• Strong interpersonal skills for handling customer and vendor relations.

• Analytical Skills:

• Ability to analyze data and generate reports.
• Strong problem-solving skills and attention to detail.

• Management Skills:

• Ability to lead and manage a team.
• Experience in preparing and implementing quality plans and control plans.

Perks and benefits