Senior Quality Assurance Analyst

Experience and Skills

Testing & Quality Leadership

• 8-9 years of progressive experience leading QA across projects.
• Proven experience in leading and reviewing QA deliverables across ERP and Commerce platforms (Adobe Commerce, Shopify, BigCommerce, or similar).
• Ability to guide teams in designing and maintaining traceability matrices, ensuring full business coverage.
• Strong understanding of SDLC, STLC, Agile/Scrum, and CI/CD processes.
• Proficient with test management tools like JIRA; familiarity with automation and AI-based tools (Selenium, Playwright, etc.) preferred.

Collaboration & Client Management

• Strong communicator, confident in building rapport with clients and internal teams.
• Comfortable initiating direct client conversations to clarify issues, provide updates, and foster transparency.
• Skilled in managing multiple teams and ensuring consistency across QA artifacts and delivery outcomes.

Analytical & Organizational Abilities

• Quick learner able to grasp the essence of new systems or platforms and align testing strategies accordingly.
• Excellent analytical mindset with a keen eye for downstream and upstream business impacts.
• Mentors Analysts, encourages ownership, and reinforces best QA practices.
• Strategic thinker who can balance detail orientation with delivery urgency.

Personal Attributes

• Self-motivated, proactive, and accountable.
• Confident in client communication and relationship building.
• Adaptable in managing multiple priorities across varied business domains.
• Passionate about quality, learning, and mentorship.
• Realistic yet optimistic focused on finding solutions, not just identifying problems.

Minimum Qualifications

• Bachelor's degree in computer science, Information Technology, or a related field.
• 89 years of progressive experience in software quality assurance, with at least 2 years in a leadership or mentoring role.
• Strong domain knowledge in ERP and eCommerce platforms is highly preferred.
• Hands-on experience with test automation tools (e.g., Selenium, Cypress), API testing (e.g., Postman), and performance testing (e.g., JMeter).
• Familiarity with AI-based testing platforms and modern CI/CD pipelines.
• Excellent communication, leadership, and stakeholder management skills.
• Strong analytical and problem-solving skills.
• Proven ability to manage multiple priorities and deliver high-quality outcomes under tight deadlines.