Senior Product Owner

Product Summary

Our mission is to help community and mid-market financial institutions drive revenue growth, increase primacy, and improve cost efficiency through a best-in-class sales and onboarding platform. We deliver an exceptional experience for both customers and bankers, powered by best-practice workflows and end-to-end automation that streamline processes and boost operational efficiency.

Key Areas of Responsibility

• Lead efforts to define specific functions, integration requirements, user experiences, and deployment strategies for delivery to both the company and market
• Develop, shape, and refine user stories, problem statements, and acceptance criteria to ensure efficient and effective team consumption
• Collaborate with the broader product organization to ensure integration across all Candescent Digital Banking Technology products
• Work closely with the development team to ensure that delivered products meet specified requirements and are delivered on time and within budget
• Drive understanding of the work to be completed by the development team, supporting effective sprint sequencing and incremental delivery
• Participate actively in scrum ceremonies such as sprint planning, reviews, retrospectives, daily stand-ups, and demos
• Maintain functional quality by setting and evaluating expectations and acceptance criteria
• Present and train internal customers on new platform features and services released in each version
• Prepare explanatory documentation for customers on existing and new platform functionality
• Document business requirements using the company's software development tools and methodology

Product P&L and Pricing

• Collaborate with the Product Manager to manage product profitability and performance, ensuring alignment with short- and long-term product objectives and roadmaps

Product Strategy, Vision, and Planning

• Gather customer and user needs, along with market research, to inform the product vision and strategy created by the Product Manager
• Use the product vision and insights to define product features and prioritize the teams backlog

Customer Experience Research, Insights, and Execution

• Demonstrate a deep understanding of customers and users through the development of insights, including personas, journey maps, and product charters

Product Design and Development

• Participate in PI (Program Increment) planning to prioritize the roadmap and inform team backlogs
• Write and prioritize user stories based on business needs, user requirements, and technical feasibility
• Continuously refine the product backlog by analyzing value versus effort
• Define acceptance criteria and validate that features and stories meet user quality standards
• Drive product development in collaboration with cross-functional teams and engage stakeholders (e.g., PMs, other POs, functions) to manage dependencies and resolve issues

Qualifications

• Bachelor’s degree in computer science or a related field, or equivalent work experience
• 10+ years of experience in the finance industry, preferably with large-scale digital, online, or mobile banking applications for consumers or small businesses
• Strong understanding of complex business and technical problems
• Proven experience delivering software products through the definition, design, and release cycle
• Experience with Agile/Scrum methodologies throughout the software development lifecycle
• Familiarity with industry standards such as PCI, WCAG, and FFIEC
• Strong leadership, project management, time management, and problem-solving skills
• Excellent verbal and written communication skills
• Deep understanding of user and business needs to create and prioritize user stories that deliver value
• Ability to prioritize based on business value, user impact, and technical feasibility

Product Specific Qualifications / Skillsets

• Experience in account opening, loan originations system desirable