Senior Product Associate

Fuel your passion for product innovation and harness your expertise in development and optimization by spearheading customer-focused initiatives, inspiring transformative solutions, and shaping the future with your strategic vision and influence. Utilize user research, analyze key metrics, and collaborate within one of the world s most pioneering ficial organizations to drive meaningful change and craft innovative products that align with the dynamic needs of our customers.

As a Senior Product Associate in Customer Application Experience, you play a pivotal role in driving innovation through the development of products and features that delight customers. You leverage your expertise to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation. Your contributions inspire cross-functional teams to create groundbreaking solutions that address customer needs.

Job responsibilities

• Partner with the Product Manager to identify new product opportunities that reflect customer and market needs through data analytics and discovery.
• Plan for upstream and downstream implications of new product features on the overall product experience.
• Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insights on valuable product features.
• Analyze, track, and evaluate product metrics, ensuring alignment with time, cost, and quality targets across the product development life cycle.
• Write requirements, epics, and user stories to support product development and maintain Jira hygiene.
• Create data mapping to understand the impact of values and ensure key information is included in service data transfer and key documents.
• Define acceptance test criteria in JIRA and create automated tests using BDD or TDD approaches, including test data for execution.
• Create diagrams such as Class, Sequence, and Flow/Activity Diagrams using Confluence, VISIO, or similar tools. Be an AI Enthusiast, seeking ways to incorporate AI within the orchestration of the Credit Card opening process.
• Own the product backlog for core features and components, driving feature enhancements and modernization work from inception to production.
• Manage key relationships with engineering, architecture, analytics, automation teams, and diverse product teams to understand their needs and program goals.
• Communicate effectively and frequently, sharing the product vision and articulating questions and answers needed to build the right features.

Required qualifications, capabilities, and skills

• Experience as a technical product manager with a strong background managing technical platforms and/or data-focused capabilities.
• Good understanding of technologies including Automation test suite (Gherkin, Saucelabs, Mock tools), UI, API, Micro services, Kafka, AWS, etc.
• A customer obsessed individual with the ability to build and maintain strong, productive relationships with engineers and technical partners, and an ability to translate customer needs into clear business requirements.
• Demonstrated experience leading teams through discovery, requirements gathering, and backlog creation.
• Ability to translate disparate insights and data sources into clear, measurable, scalable features and deliverables.
• Demonstrated ability to drive change through influence and collaboration across a matrix organization in a highly dynamic environment. Strong partnership, consulting, and influence skills.
• Experience using Agile and JIRA toolkit for product delivery
• Demonstrated ability to convey technically complex ideas in business language
• Experience of working with JIRA, Swagger and API designing and documentation. SOAP, XML, JSON and other similar web services protocols/technologies

Preferred qualifications, capabilities, and skills

• AWS Certifications
• Deep understanding of APIs, Transactional data, and working within a service as a product framework .
• Experience working in ficial services, acquisition, digital products, online and mobile platforms, etc.
• Ability to prioritize a large book of work, meetings, team dynamics, and overall discovery.
• Ability to communicate to stakeholders with diverse points of view and maintain grounded and productive discussions, including senior leadership level audience.
• CSM, CSPO, and AWS Practitioner certifications preferable
• Prior software development experience is a plus.