Senior Process Specialist - Defined Benefits

Job Description

Job Role - Sr. Process Specialist - DB Responsibilities: Independently analyze and process complex process retirement calculations and transactions within established timing and quality standards. Serve as a resource for calculation and transaction interpretation. Assist in the management and review of participant data and retirement information. Provide informal oversight and may perform quality review of transactions and calculations. Perform retirement calculations and transactions taking into consideration compliance requirements, client/legal documents and tax considerations. Investigate and resolve calculation and transaction problems. Meet performance measurement standards to ensure calculations are timely and of high quality. Provide positive informal leadership influence and support to all team members. Share knowledge, perhaps acting as a subject matter expert and be a mentor resource to internal business partners. Effectively communicate with internal business partners to resolve problems. Report and communicate problems and work with appropriate technical and actuarial areas for resolution as needed. Identify and recommend the most effective system solutions, workflows and procedures for the maintenance and improvement of customer service. Perform other job-related duties or special projects as required.