Senior Process Quality Executive

Role Summary

Key Responsibilities

• Conduct internal process and compliance audits as per ISO 9001 QMS and ISO 27001 ISMS standards along with SOC control frameworks.
• Develop, maintain, and update process documentation, including SOPs, work instructions, checklists, policies, and compliance manuals.
• Ensure all documentation is accurate, version-controlled, and aligned with ISO and SOC requirements.
• Perform SOC testing, collect audit evidence, and maintain detailed records for internal and external audit reviews.
• Support implementation, certification, and continual improvement of the ISO 9001 Quality Management System (QMS).
• Track non-conformities, conduct root cause analysis (RCA), and implement corrective and preventive actions (CAPA).
• Collaborate with Finance, IT, and Operations teams to strengthen internal controls and compliance reporting.
• Prepare audit reports, compliance dashboards, and management review presentations.
• Provide training and awareness programs to employees on ISO, SOC, and documentation best practices.
• Act as a liaison with external auditors during ISO certification audits and SOC compliance reviews.
  

Required Skills

• Bachelors degree in Engineering, Business, Finance, or related discipline.
• 3+ years of experience in process quality, compliance, and documentation management.
• Strong knowledge of ISO 9001 QMS and ISO 27001 ISMS principles and SOC compliance requirements.
• Practical exposure to ISO 9001 and ISO 27001 ISMS certification cycles and SOC control testing/documentation.
• Proven expertise in process documentation and regulatory record-keeping.
• Hands-on experience in internal audits, compliance testing, and quality management tools.
• Experience working in IT services industries
• Certifications such as ISO 9001 Lead Auditor, or SOC compliance-related will be added advantage
• Analytical and detail-oriented with strong organizational skills.
• Excellent communication and stakeholder management abilities