Senior Principal Engineer

Job Description

Job Description As a technical leader, scale the existing architecture and build new microservices architecture from both Application and Infrastructure standpoint. Own and delegate all technical decisions for the portfolio he / she owns. Own and deliver long term technology strategy, convince management team for investments in technology. Drive PoCs, evaluations, build Vs buy decisions for all strategic decisions Be a mentor and consultant for teams / individuals across the company From architecting to running services in production, you will help build them, so they are modular, secure, reliable, reusable, diagnosable, and actively monitored You will draw from your experience during the evaluation phase to choose the best components, and the way forward, keeping in mind the priorities of the organization. You should be able to clearly articulate the reasoning behind various technical decisions in simple and cogent technical documents you create You should have a strong focus on HA, scalability, observability, reliability and quality. You shall act as a role model for keeping the bar raised at all times on architecture best practices. Based on your experience, you shall contribute to making our internal architectural standards better by suggesting improvements as you discover better ways forward You will exhibit a growth mindset and continuously learn. You will then develop PoCs to regularly evaluate technologies that might better solve customer problems Understand platform and engineering landscape outside Freshworks Inc to ensure our platforms are evolved at regular pace Represent engineering in customer connect forums and help in resolving critical customer issues/ outages and reviewing the RCAs Represent engineering in technical conferences and present key technologies Driving the current AI innovation on technology we use Qualifications 18+ years of professional experience in engineering. Experience in designing, architecting and building large scale distributed, data-intensive system on multiple occasions. Experience in working with and scaling open-source technologies-based distributed systems. Hands on with architecture and ability to manage other senior architects directly or in-directly. Ability to achieve objectives via influence, working with stakeholders from other functions. Deep expertise in either transactional or analytical datastores is highly desired. Has a track record for bringing innovation and technical leadership to organizations. Platformisation expertise to guide early decisions that can help accelerate execution, with a mindset of build once, build with configurability and build for reuse. Domain experience in building B2B/B2C SaaS products on the cloud Experience in cloud technologies preferable AWS Experience in any AI technologies is a plus Experience with customer support products architecture would be a plus End-end software engineering experience, with ability to step in during outages and production issues In-depth knowledge of Ruby on Rails is a plus Knowledge of Freshworks CX products (Freshdesk / Freshchat/ Freshcaller) is a plus.