Senior Principal Consultant - Networks Service Delivery Sr Analyst

Senior

In this role, you will be part of a highly engaged team responsible for ensuring the network infrastructure is always available, secure, compliant with standards, and aligned with business needs. The ideal candidate will manage network operations, lead mid-sized projects, supervise vendor resources, and contribute to continuous improvement initiatives across the global landscape.

Responsibilities

• Support Network Service Roadmap delivery in the key Network Areas

• Translates business requirements into technical and functional solution specifications

• Documents solutions developed according to the defined rules in place, allowing for the solution to be supported by IT OPS and Vendors.

• Lead and follow-up delivery and mid-size project and improvement plans

• Promote procedures, standards and rules in place and seek for opportunities to improve them in the Network space. Suggest and implement network infrastructure upgrades, modifications and EOL (end of life) replacements

• Make sure funding (CAB, Running Cost) is planned for suggested projects.

• Conduct risk assessment and develop mitigation plans

• Represent and run network infrastructure service for technology owned within agreed SLA, ensure availability, capacity and reliability of the network Infrastructure services with the usage of ITIL Methodology (incident, problem, change, release and knowledge management)

• Cooperate with resolution of Major Incidents and fulfilment of Support Tasks, deployments & changes for supported technology within the agreed SLA's

• Suggest technology upgrades, modifications and deployments to Networks Lead based on business needs. Make sure site funds (CAB, Running Cost) is fed back for suggested projects.

• Supervise vendor resources to support and maintain company network operation within supported technology.

• Maintain working relationships with the key stakeholders (Mars Service Desk, Security Team, End User Team, Local Infrastructure Teams)

• Perform root cause analysis of infrastructure problems and develop resolution plans.

• Maintain all documentations for deployment, maintenance, upgrades and problem resolution activities.

• In addition to the Network Senior Analyst responsibilities, the role will include some of the following, depending on current team needs and/or your personal development goals.

• Global Functional Expert Role (Incident, request, capacity, CMDB, reporting)

• Develop detailed project plan to monitor and track project progress and performance using appropriate tools and techniques, specifically to analyze the successful completion of short and long-term goals

• Proactively manage key stakeholders and update them on project status

Qualifications we seek in you!

Minimum Qualifications

• Bachelor's degree in information technology, business administration, or a related field.

• Experience managing Small/medium project management

• Experience with various technical OS platforms networks

• Strong analytical skills

• Good multi-task management, time management and self-organization

• Willing and able to learn quickly new technologies

• Good interpersonal and communication skills

• Advanced knowledge and/or experience in any of following:

• WAN - Wide Area Networks (SDWAN technology, routing, traffic analysis)

• LAN - Local Area Networks (Meraki, Cisco catalyst)

• WLAN - Wireless LAN - (Meraki, CAPWAP, Cisco Prime, WLCs)

• IPAM - IP Address Mgmt (IP mgmt., DNS, DHCP)

• Perimeter Security (Site to site VPNS - Cisco and Meraki Client to site VPNs, Firewalls)

• Data Analytics

• Automation

• Planning and project management

• Cisco certification

Preferred Qualifications/ Skills

• Master's degree in a relevant field.

• Networking Certification

• Exposure to automation, gen AI, or chatbot tools.