Senior Network Operations Center (NOC)Manager

Job Title:

Location:

Job Type:

Shift:

Department:

Role: Senior NOC Manager (MSP - 24x7 Operations)

Overview:

Senior

Key Responsibilities:

1. NOC Operations & Incident Management

• Oversee 24x7 NOC operations

  , ensuring continuous monitoring and proactive issue resolution.
• Manage and coordinate

  incident detection, response, and resolution

  across various client environments.
• Ensure that

  escalation procedures

  are followed, and major incidents are handled efficiently to minimize downtime.
• Analyze recurring issues and implement

  proactive measures

  to improve system stability.

2. Team Leadership & Shift Management

• Supervise a team of

  NOC engineers working in rotational shifts

  , ensuring adequate coverage as per the roster.
• Conduct

  daily stand-ups, shift handovers, and performance reviews

  to ensure smooth operations.
• Mentor and train NOC engineers on

  troubleshooting techniques, best practices, and new technologies

  .
• Collaborate with the

  Sr. NOC Manager

  and HR for hiring, training, and workforce planning.

3. Remote Monitoring & Management (RMM)

• Ensure that all

  monitoring tools, dashboards, and alerting systems

  are configured for optimal performance.
• Oversee

  remote troubleshooting and resolution

  of server, network, and cloud infrastructure issues.
• Work with

  SOC teams

  to monitor security threats and escalate incidents requiring immediate attention.
• Maintain and improve

  RMM policies and automation scripts

  to enhance operational efficiency.

4. Client Infrastructure Support & Compliance

• Ensure

  clients OS platforms, cloud services (Azure, AWS, GCP), and network infrastructure

  are actively monitored and maintained.
• Oversee system

  patching, updates, backups, and compliance checks

  to meet industry standards.
• Collaborate with

  Helpdesk and SOC teams

  to ensure seamless service delivery.
• Maintain

  documentation, reports, and performance metrics

  for client review meetings.

5. Process Improvement & Reporting

• Develop and refine

  SOPs, playbooks, and incident response protocols

  for NOC operations.
• Generate

  performance reports, SLA compliance reports, and incident analysis

  for leadership and clients.
• Work with the

  Sr. NOC Manager

  to enhance

  process automation, monitoring tools, and ITSM workflows

  .

6. Collaboration with Global Teams

• Act as a

  liaison between the NOC team and the USA headquarters

  to align operations with business goals.
• Coordinate with

  other departments (SOC, Helpdesk, Cloud, Network, and Security teams)

  for cross-functional issue resolution.
• Participate in

  client meetings, service reviews, and technical discussions

  to ensure high service standards.

Required Skills & Qualifications:

Technical Skills:

• 8+ years of experience

  in a NOC/MSP environment, with

  3+ years in a managerial role

  .
• Strong expertise in

  Windows/Linux servers, cloud platforms (Azure, AWS, GCP), and networking

  .
• Experience with

  Remote Management and Monitoring (RMM) tools

  , SIEM, ITSM, and automation.
• Hands-on experience with

  incident response, troubleshooting, and IT infrastructure monitoring

  .
• Familiarity with

  security operations, compliance standards, and disaster recovery processes

  .

Leadership & Communication Skills:

• Proven experience in

  leading teams in a 24x7 environment

  with shift-based operations.
• Strong ability to

  manage escalations, coordinate between teams, and ensure high uptime

  .
• Excellent

  analytical and decision-making skills

  with a proactive mindset.
• Strong documentation skills for

  creating SOPs, reports, and client-facing documentation

  .

Certifications (Preferred):

• ITIL v4 Foundation

  (or higher)

• Microsoft Azure Administrator (AZ-104)

• AWS Certified SysOps Administrator

• Cisco CCNA/CCNP

  (Networking)

• CompTIA Network+ / Security+

Why Join Us

• Lead a

  high-performing, 24x7 NOC team

  in a global MSP environment.
• Work with cutting-edge

  cloud, security, and network technologies

  .
• Competitive salary, career growth opportunities, and exposure to diverse IT environments.
• Collaborative, fast-paced work culture with strong leadership support.

highly skilled NOC professional