Senior Microsoft Dynamics 365 CRM Technical Developer

Role Overview

Senior Microsoft Dynamics 365 CRM Technical Developer

Key Responsibilities

CRM Development & Customization

• Design, develop, and implement

  Microsoft Dynamics 365 CRM solutions (On-Premise & Online)

  for banking workflows.
• Build

  custom Plugins, Workflows, Business Rules, and JavaScript enhancements

  to extend CRM functionality.
• Develop and integrate

  RESTful APIs (OpenAPI)

  and

  SOAP web services

  with

  core banking systems, payment gateways, AML/KYC platforms, and regulatory systems

  .
• Configure

  role-based CRM security models

  to meet banking confidentiality and compliance requirements.
• Develop

  SSRS reports and SSIS packages

  to handle banking operations, compliance reporting, and audit requirements.

Backend & Database Engineering

• Design and optimize

  MS SQL Server databases

  for handling large volumes of

  customer, account, and transaction data

  .
• Write complex

  SQL queries, stored procedures, triggers, and functions

  for banking data processing.
• Ensure high performance and secure handling of

  sensitive financial datasets

  .

Cloud Migration & DevOps

• Lead

  migration from On-Premise CRM to Dynamics 365 Online

  , ensuring minimal downtime and regulatory compliance.
• Implement

  CI/CD pipelines in Azure DevOps

  for secure and automated deployments.
• Collaborate with infrastructure and security teams to optimize CRM performance for

  high-transaction banking workloads

  .

Agile Delivery & Collaboration

• Work closely with product owners, business analysts, and QA teams in

  Agile (Scrum/Kanban)

  projects.
• Participate in

  code reviews, unit testing, and debugging

  for banking-specific CRM applications.
• Provide

  technical guidance and mentoring

  to junior developers.

Required Skills & Experience

• 8+ years of IT experience

  with at least

  6+ years in Microsoft Dynamics 365 CRM development

  .
• Hands-on expertise in:
  
• Dynamics 365 CRM Customizations (Plugins, Workflows, Business Rules, JavaScript).
  
• C#.NET, ASP.NET, ADO.NET.
  
• RESTful APIs (OpenAPI), SOAP Web Services.
  
• MS SQL Server – advanced queries, stored procedures, triggers, functions, performance tuning.
  
• SSRS reports & SSIS packages.
  
• Cloud migration from On-Prem CRM to Dynamics 365 Online.
  
• Azure DevOps (CI/CD, pipelines, repos).
  
• Strong knowledge of

  Banking domain workflows

  – customer onboarding, loans, KYC/AML, collections, compliance reporting.
• Familiarity with

  secure coding practices, PCI-DSS, GDPR, and Central Bank regulatory requirements

  .

Preferred Skills

• Microsoft Certified:

  Dynamics 365 Developer Associate

  /

  Power Platform Developer

  .
• Exposure to

  Azure Services

  – Functions, Logic Apps, API Management, Service Bus.
• Experience in

  banking data migration and regulatory reporting

  .
• Knowledge of

  enterprise integration patterns

  in BFSI environments.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, IT, or related field.
  
• Proven track record in delivering

  technical CRM solutions for Banking/Financial Services clients

  .

Soft Skills

• Strong problem-solving and debugging skills for

  complex banking workflows

  .
• Clear and concise communication for technical discussions with teams and stakeholders.
  
• Ability to thrive in

  fast-paced, regulatory-driven banking environments

  .
• Team player with mentoring and leadership capabilities.