Senior Manager(L5) - Std- Customer Support Manager

The position involves resolving customer issues, driving service and spare parts revenue in the service network to ensure high customer satisfaction and after-sales revenue. This should be done within company policies and code of conduct. In this role, you will be responsible for managing 7 to 8 workshops (dealerships & TASS) in a state, 15 to 20 Key accounts & STU (State Transport Undertaking). To be considered for this position, you should have a B.E. / B.Tech degree in Mechanical Engineering or Automobile Engineering. Additionally, you should have 3-7 years of experience in a technical and/or customer servicing role, preferably in automobile, two-wheeler, commercial & passenger ancillaries, heavy engineering or other related sectors. As part of Tata Motors Leadership Competencies, you should excel in Developing Self and Others, Driving Execution, Leading by Example, Leading Change, and Motivating Self and Others. You should also possess strong analytical and problem-solving skills in the field of Automobile Engineering. Moreover, you should demonstrate Customer Centricity by anticipating, understanding, and focusing efforts on meeting customer (stakeholders) needs or expectations. If you meet the qualifications and are passionate about the automotive industry, we encourage you to apply for this position.,