Senior Manager(L5) - Std- Customer Support Manager

As a Customer Service Engineer at the company, your primary responsibility will be to resolve customer issues, drive service and spare parts revenue in the service network, and ensure high customer satisfaction while adhering to company policies and code of conduct. You will be managing 7 to 8 workshops (dealerships & TASS) in a state, and handling 15 to 20 key accounts & STU (State Transport Undertaking). **Key Responsibilities:** - Resolve customer issues effectively - Drive service and spare parts revenue in the service network - Ensure high customer satisfaction - Manage 7 to 8 workshops in a state - Handle 15 to 20 key accounts & State Transport Undertaking (STU) **Qualifications Required:** - B.E. / B.Tech in Mechanical Engineering or Automobile Engineering **Work Experience Required:** - 3-7 years of experience in a technical and/or customer servicing role, preferably in automobile, two-wheeler, commercial & passenger ancillaries, heavy engineering, or other related sectors In this role, you will be expected to excel in developing yourself and others, driving execution, leading by example, leading change, and motivating teams and individuals. Your strong analytical and problem-solving skills will be vital in ensuring customer satisfaction and revenue growth in the service network.,