Senior Manager- Salesforce AI Technical Architect

Genpact is a global professional services and solutions firm dedicated to delivering outcomes that shape the future. With a workforce of over 125,000 individuals spanning across 30+ countries, we are motivated by our innate curiosity, entrepreneurial agility, and commitment to creating enduring value for our clients. Fueled by our purpose - the relentless pursuit of a world that works better for people - we cater to and transform leading enterprises, including the Fortune Global 500, leveraging our profound business and industry expertise, digital operations services, and proficiency in data, technology, and AI. We are currently looking for a Senior Manager, Salesforce AI Technical Architect to join our team! As a highly skilled Salesforce Technical Architect, you will be responsible for designing, implementing, and deploying Salesforce solutions that align with our business objectives and best practices. Your role will involve developing and configuring solutions on the Salesforce platform, integrating Salesforce with other business systems, and leveraging technologies such as Agentforce, Salesforce Chatbot, Einstein AI, Data Science, and Generative AI to enhance customer service capabilities and drive business value. Key Responsibilities: - Lead the design, implementation, and deployment of Salesforce solutions in alignment with business objectives. - Develop and configure solutions using the Salesforce platform, including Apex, Lightning Web Components (LWC), and platform configuration. - Integrate Salesforce with other business systems to ensure seamless data flow and functionality. - Utilize Agentforce to enhance AI-driven customer service capabilities. - Implement and optimize Salesforce Chatbots to improve customer engagement and support. - Leverage Einstein AI to develop intelligent solutions that drive business value. - Apply Data Science methodologies to analyze complex business problems and generate actionable insights. - Develop and implement Generative AI models to enhance business processes and customer experiences. - Oversee the deployment of Salesforce solutions into production environments, ensuring stability, scalability, and performance. - Collaborate with cross-functional teams to understand requirements and deliver solutions that meet business needs. - Provide technical leadership and mentorship to development teams. - Stay updated with the latest Salesforce features and technologies, advocating for their adoption when beneficial. Qualifications: - Bachelor's degree in Computer Science, Information Technology, Data Science, or a related field. - Relevant years of experience as a Salesforce Technical Architect. - Salesforce certifications such as Salesforce Certified Technical Architect, Salesforce Certified AI Specialist, or equivalent. - Hands-on experience with Apex, Lightning Web Components (LWC), platform configuration, data modeling, and integrations. - Expertise in Agentforce, Salesforce Chatbot, and Einstein AI. - Strong background in Data Science, including experience with data analysis, statistical modeling, and machine learning techniques. - Proven experience with Generative AI models and their application in business contexts. - Demonstrated experience in deploying Salesforce solutions into production environments, ensuring best practices in deployment and post-deployment support. - Strong understanding of AI, Large Language Models (LLM), and Natural Language Processing (NLP) ecosystems. - Proven ability to design scalable, maintainable, and robust Salesforce solutions. - Excellent problem-solving skills and the ability to work independently. - Strong communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders. Join us in our quest to shape the future and create a world that works better for everyone. Apply now for the role of Senior Manager, Salesforce AI Technical Architect at Genpact!,