Senior Manager- Process Excellence

Position Summary

As part of global Process and Service Excellence team, execute business process re-engineering projects in Operations/ Corporate Functions domain. Create an impact for the business by enhancing customer centricity, improving efficiency and effectiveness, and optimizing cost within Operations

Job Responsibilities

As part of global transformation team:

• Own multiple workstreams of business process re-engineering projects - Independently drive discussions with process owners, problem solving meeting with senior operations leaders.
• Conduct current state assessment and design target operating model.
• Identify pain-points/ improvement opportunities in the processes and assess their impact on the business.
• Design solutions corresponding to the pain-points/ challenges and prioritize them as by conducting cost benefit analysis.
• Create business cases supporting the solutions designed for the challenges.
• Create final deliverables for the stakeholders using PowerPoint, Word, Excel

As part of GSS Transformation Practices

• Contribute to practice building activities conduct knowledge sharing sessions.
• Coach junior members of the team

Education, Technical Skills & Other Critical Requirement

Education

Graduation from a tier 1-2 institute, preferably MBA

Experience

• 8 - 10 years of total work experience with at least 2-4 years of experience in insurance industry/ consulting firms

• Minimum 2 years of experience in innovation, strategy & operations, transformational roles

• Experience of leading junior consultants

• Experience in Digital transformation in Insurance domain to be of added advantage.

Technical Skills

• Life Insurance domain knowledge
• MS Office (MS Word, MS PowerPoint, MS Excel, Visio)

Functional Skills

• Ability to develop presentations that are clear and impactful.
• Strong analytical and critical thinking skills.
• Excellent people skills and ability to work effectively within a team.
• Critical eye to identify areas for improvement in the business.
• Team player with ability to create and deliver high-impact communications to stakeholders (written and oral)
• Ability to facilitate workshops, discussions among multiple stakeholders and obtain alignment on alignment on agenda items.
• Initiative-taking, initiative-taking, ability to work independently with minimal guidance.
• Ability to adapt approach to diverse cultures, communication styles, and working styles