Senior Manager - New Initiatives & Programs

Job Description

Mandate 3 – Employee will be working from the respective base location of the office/ on field on all the days of the weeks About Swiggy Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India. From starting out as a hyperlocal food delivery service in 2014, to becoming India’s leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees. Swiggy Instamart, is building the convenience grocery segment in India. We offer more than 30000 + assortments / products to our customers within 10-15 mins. We are striving to augment our consumer promise of enabling unparalleled convenience by making grocery delivery instant and delightful. Instamart has been operating in 90+ cities across India and plan to expand to a few more soon. We have seen immense love from the customers till now and are excited to redefine how India shops. Senior Manager (New Initiatives & Programs) - Instamart This role will be responsible for ideating, conceptualizing and executing end to end, key strategic initiatives that will form subsequent waves of disruptive growth for Instamart. This role will remain distant from the daily/weekly number delivery part of the business What will you get to do here? Own the end to end execution of a large cross-business initiative including owning both the growth and Cx charters Engage in deep customer engagement to identify growth and CX improvement levers Work in a cross function setup involving product, marketing, category & other internal Swiggy functions to create and program manage initiative specific execution plan What are we looking for? Minimum of 3 years experience with at least 1 year spent in consumer tech Past experience in scaling growth initiatives 0 to 1 preferred Highly customer focussed with ability to think deeply about TG, problems and then clearly and sharply articulating solutions, strategies across teams Sharp execution with the ability to get things done in a cross functional environment Has demonstrated resilience & a strong bias for action while also being comfortable in ambiguous environments "We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, disability status, or any other characteristic protected by the law" Show more Show less