Senior Manager - Expert Technical Support

Expert Technical Support Engineer!

Schneider Electric

We are looking for someone

Your main tasks

Responsibilities:

• Resolve high level technical problems brought to us by customers, Application Engineers, Sales personnel, and Engineering.
• Identify and qualify product failures and assist Engineering in understanding and resolving them.
• Case tracking with entries in our CRM system.
• Research and documentation of technical problems and solutions.
• Design, plan, research, evaluate and test complex systems used to monitor and/or control electrical equipment and building management systems.
• Remote connection to customer installations for troubleshooting and healthy system checks.
• Other duties as assigned.
• Prioritize critical site escalations, especially for Global Strategic Accounts and Strategic Partners.

To be successful in the role

• Engineering degree in electrical, building automation or computer science, or equivalent.
• Experience in system troubleshooting, diagnosis and problem solving for:

-Software, hardware, networking and databases

-Power and/or electrical systems knowledge.

-Building automation and control. HVAC

-IoT device & cloud based connectivity is also desirable

• Experience with Microsoft Windows an Linux operating systems and associated network experience.
• Strong background in IT and communication networks (IP)
• Knowledge in building management communication protocols: BacNet, LON, Modbus, etc.
• Positive attitude, enthusiastic, self-motivated and customer focused
• People-person and team player, enjoying the cross-functional interaction required for this position.
• Quick learner with an inquiring mind.
• Strong written and oral English communications skills.
• Comfortable working in a fast paced, dynamic environment.
• Ability to work with people with a wide range of technical backgrounds, including senior professional engineers, electricians, IT engineers and personnel, account managers, sales personnel
• Ability to occasionally travel to various customer sites worldwide.
• Fluent in English

Previous experience in Technical Support will be highly valued.

Our offer to you

You will be

We believe that an open and friendly corporate

A Warm Welcome with your application!

Schneider Electric,

Looking to make an IMPACT with your career

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.