Senior Manager- BPO/KPO

Job Title: Senior Manager BPO/KPO

Location: Coimbatore

Job Summary:

We are seeking an experienced and strategic Senior Manager BPO/KPO to lead and optimize the end to-end revenue cycle operations across our healthcare organization. This role is responsible for driving financial performance, ensuring regulatory compliance, and leading cross functional teams to achieve billing, coding, reimbursement, and collections goals. The ideal candidate brings deep expertise in healthcare finance, leadership experience, and a data driven mindset to streamline processes and maximize revenue integrity.

Key Responsibilities:

Strategic Leadership

• Develop and implement RCM strategies aligned with organizational goals to optimize cash flow, reduce denials, and improve reimbursement rates.
• Serve as a key advisor to executive leadership on revenue cycle performance, opportunities, and risks.
• Monitor industry trends, regulatory changes, and payer policies to ensure proactive compliance and financial readiness.

Operational Oversight

• Oversee all RCM functions, including patient access, charge capture, billing, coding, claim submission, denial management, payment posting, and collections.
• Manage daily operations across multiple departments or locations to ensure timely and accurate revenue capture.
• Lead initiatives to enhance billing systems, EMR/EHR integration, and automation of workflows.

Team Management

• Directly supervise and mentor RCM managers, supervisors, and analysts.
• Develop KPIs and performance metrics for individuals and teams, ensuring accountability and continuous improvement.
• Foster a culture of collaboration, transparency, and excellence in customer service and compliance.

Revenue Integrity & Analytics

• Analyze revenue cycle metrics, trends, and benchmarks to identify inefficiencies and areas for improvement.
• Implement corrective actions to reduce denials, days in A/R, and write-offs.
• Oversee audits to ensure billing and coding compliance with payer and regulatory requirements.

Qualifications:

Education & Experience

• Bachelors degree in Healthcare Administration, Business, Finance, or a related field (Masters preferred).
• 7+ years of progressive experience in revenue cycle operations, including 3+ years in a leadership or senior management role.
• Strong understanding of healthcare reimbursement methodologies (FFS, capitation, value based), payer contracts, and regulatory guidelines (HIPAA, CMS).

Skills & Competencies

• Proven ability to lead high-performing teams and manage complex projects across departments.
• Deep knowledge of EMR/EHR and RCM systems (e.g., Epic, Cerner, Athenahealth, NextGen).
• Proficient in data analysis and reporting tools (Excel, Tableau, SQL a plus).
• Strong interpersonal, problem-solving, and decision-making skills.
• Ability to drive change and build scalable, efficient RCM operations.

Certifications (Preferred)

• Certified Revenue Cycle Representative (CRCR)
• Certified Professional Coder (CPC)
• HFMA or AAPC membership a plus

Why is Value Health Inc the place for you?

Dynamic Growth Environment:

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