Job
Description
Role Overview: As a User Researcher at Cvent, you will be a part of the User Research team that is dedicated to creating the best experience for individuals who plan and attend meetings and events. You will play a crucial role in conducting evaluative and generative research to build a deep understanding of user needs and behaviors. Your work will contribute to empowering people to connect, learn, and foster community through products that are simple, seamless, and powerful. Key Responsibilities: - Plan and conduct evaluative research such as card sort, tree testing, usability, and heuristics evaluations - Support generative research efforts using techniques like contextual inquiry, ethnography, and data mining - Synthesize and communicate research findings to cross-functional teams and define success metrics - Create testable hypotheses and leverage research findings to support, challenge, and innovate Cvent's products - Apply research methodologies, human factors, and user-centered design principles to product and service design - Collaborate with design, analytics, product management, customer support, marketing, and sales teams to address research questions - Independently and collaboratively plan, execute, and analyze research across product areas - Perform qualitative data analysis, support coding efforts, and conduct statistical analyses - Support survey design and execution, as well as undertake secondary research scans and comparative/competitive analysis - Help evolve the User Research practice within a small team environment Qualifications Required: - Bachelors and/or masters degree in user experience, design, research, business, or related fields - 4 to 19 years of experience in conducting user research for software/web-based products - Demonstrated knowledge of user-centered design principles - Knowledge of the hospitality industry and experience in enterprise software is a plus - Experience in quantitative survey programming and analysis, UX research for Meeting/Event Planners, Mobile app or web development, usability lab management, product globalization research, and baseline measurement system management would be advantageous,
