Senior KAM Executive- IJP

Job Description :

Role OverviewThe Key Account Management team at LeadSquared plays a vital role in ensuring customer success, retention, and growth. As aSenior Executive - KAM, you will be responsible for managing high-value customer relationships, driving adoption of our solutions, and unlocking growth opportunities within your portfolio.This role requires a strong balance of relationship management, commercial acumen, and project delivery skills, making it an exciting opportunity for professionals in South Africa who enjoy building long-term customer partnerships.Key Responsibilities . Own and manage a portfolio of key customer accounts, ensuring satisfaction, retention, and revenue growth . Build strong relationships with decision-makers and senior stakeholders in each account . Understand customer business processes and objectives, translating them into actionable success plans . Oversee onboarding, product implementation, and configuration to align with customer needs . Proactively identify upsell and cross-sell opportunities to drive account expansion . Monitor account health and address risks related to renewals or adoption . Collaborate closely with internal teams (product, engineering, sales) to ensure seamless customer experience . Report on account performance, growth opportunities, and customer insights to leadershipQualifications . Bachelor's Degree (Business, IT, or related field) or equivalent experience in the software/SaaS industry . 2-4 years of experience in Key Account Management, Customer Success, or Project Delivery within ERP, CRM, or SaaS applications . Hands-on experience in solution implementation or business application deployment . Strong communication and relationship management skills, with experience engaging C-level stakeholders . Commercial awareness with a track record of meeting retention and growth targets . Ability to work independently and collaboratively across diverse teams