Senior ITIL Specialist

As a Service Management - Senior at EY, you will play a crucial role in delivering high-quality IT services aligned with business objectives. With up to 8 years of experience in Service Management, focusing on IT service delivery and operations, you will utilize your expertise in ITIL v4 practices and Agile methodologies to support teams and enhance service efficiency. Your proactive approach will contribute to effective service operations management while ensuring client satisfaction. **Key Responsibilities:** - Support the delivery of IT services, ensuring alignment with business goals and adherence to service level agreements (SLAs). - Assist in the implementation and management of ITIL v4 practices and Agile methodologies to enhance service delivery and operational efficiency. - Collaborate with clients to understand their service requirements and develop tailored solutions to meet their needs. - Work closely with service management teams, providing support and insights to ensure high-quality service delivery. - Monitor service performance and implement improvements to enhance client satisfaction and operational effectiveness. - Stay informed about trends in service management and IT operations to contribute to service improvements and strategic decisions. - Provide technical insights for proposals and engage in client discussions to support business development efforts. **Qualifications:** - Up to 8 years of experience in Service Management, with a focus on IT service delivery and operations. - Experience in implementing ITIL v4 practices and Agile methodologies, with a track record of contributing to service improvement. - Strong communication and client engagement skills, with the ability to translate service requirements into effective support strategies. - Bachelor's degree in Information Technology, Computer Science, or a related field. Relevant certifications in ITIL v4 or Agile methodologies are highly desirable. In addition, EY is committed to building a better working world by creating new value for clients, people, society, and the planet. With a focus on data, AI, and advanced technology, EY teams help shape the future with confidence and address the most pressing issues of today and tomorrow. Operating across assurance, consulting, tax, strategy, and transactions services, EY provides global services in more than 150 countries and territories.,