Senior ITIL Analyst

Job Description: At EY, you will be part of a globally connected powerhouse of diverse teams, shaping your future with confidence. Join EY to help build a better working world. Role Overview: As a Senior professional with up to 8 years of experience in Service Management, specifically focusing on IT service delivery and operations, your role will involve supporting the delivery of IT services, ensuring alignment with business goals and adherence to service level agreements (SLAs). You will assist in implementing and managing ITIL v4 practices and Agile methodologies to enhance service delivery and operational efficiency. Collaborating with clients to understand their service requirements and developing tailored solutions will be key responsibilities. Your proactive contribution will assist in the effective management of service operations while aligning with business objectives. Key Responsibilities: - Support the delivery of IT services, ensuring alignment with business goals and adherence to service level agreements (SLAs). - Assist in the implementation and management of ITIL v4 practices and Agile methodologies to enhance service delivery and operational efficiency. - Collaborate with clients to understand their service requirements and contribute to developing tailored solutions that meet their needs. - Work closely with service management teams, providing support and insights to ensure high-quality service delivery. - Monitor service performance and assist in implementing improvements to enhance client satisfaction and operational effectiveness. - Stay informed about trends in service management and IT operations to contribute to service improvements and strategic decisions. - Provide technical insights for proposals and engage in client discussions to support business development efforts. Qualifications: - Up to 8 years of experience in Service Management, with a focus on IT service delivery and operations. - Experience in implementing ITIL v4 practices and Agile methodologies, with a track record of contributing to service improvement. - Strong communication and client engagement skills, with the ability to translate service requirements into effective support strategies. - Bachelor's degree in Information Technology, Computer Science, or a related field. Relevant certifications in ITIL v4 or Agile methodologies are highly desirable. Additional Company Details: EY is building a better working world by creating new value for clients, people, society, and the planet, while building trust in capital markets. Enabled by data, AI, and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy, and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network, and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.,