Senior Executive - RBP

As a Senior Executive- Relationship & Business Performance at Swiggy Instamart, you will play a crucial role in enhancing the customer experience and operational efficiency of our convenience grocery segment. Your primary responsibility will be to recommend and advise partner stores on best practices related to picking, packing, and order fulfillment to ensure a seamless and delightful customer experience. You will be instrumental in guiding partners on utilizing appropriate tools and dashboards effectively to streamline processes and prevent any inaccuracies that may impact customer satisfaction. Additionally, you will assess the quality of operations at partner stores, provide feedback on cleanliness, hygiene, and operational issues, and propose measures to enhance overall operations for better customer experience. Your role will also involve providing recommendations for continuous improvement in customer experience metrics, identifying training needs for partners, and offering guidance on managing changes in demand patterns or spikes in order volumes during peak seasons to maintain high customer satisfaction levels. To excel in this role, you should have a graduate degree and possess 3-5 years of retail management experience. You must have prior experience in leading teams of 15 or more employees in the retail or store environment. Strong problem-solving skills, a data-driven approach to decision-making, adaptability to dynamic situations, and experience in retail, FMCG, or quick commerce industry will be essential for success in this position. Join us at Swiggy Instamart as we continue to redefine the grocery shopping experience in India and work towards delivering unparalleled convenience to our customers across the country.,