Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in bengaluru
>
Swiggy
>
Senior Executive- Product Support

Senior Executive- Product Support

Swiggy

2 - 5 years

3 - 6 Lacs

bengaluru

Posted:6 hours ago| Platform:

Apply

Skills Required

data analysis sql stakeholder management

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role

We are looking for a Product Support Specialist to join our team and act as the first point of contact for tech and configuration support. You will work closely with engineering, business, and product teams to resolve issues, provide insights, and improve user experience. This role requires strong problem-solving skills, empathy toward end users, and the ability to collaborate effectively with multiple stakeholders.

Responsibilities

Resolve queries, escalations, and issues as per SOPs and guidelines.
Coordinate daily with engineering teams on bug fixes, feature changes, and issue tracking.
Prioritize and escalate issues with critical business impact.
Prepare SOPs/documentation for recurring issues to reduce dependencies.
Share periodic reports on issue trends and bug metrics.
Act as a bridge between engineering and internal teams, driving closure of technical issues.
Support capability-building initiatives within the support team.

Requirements

Bachelors degree with 23 years of experience in tech/L1 support.
Strong knowledge of tech support and customer support practices.
Excellent communication and stakeholder management skills.
Proficiency in MS Office, Google Workspace, and SQL (medium to high).
Ability to multitask and handle multiple projects.
Flexibility to support during weekends or critical (P0) situations.

More Jobs at Swiggy

Inward Executive

Pune

1 - 3 yrs

INR 2 - 2 Lacs

Dark Store Manager ( Senior Executive - RBP )

Pune

2 - 6 yrs

INR 4 - 6 Lacs

Executive - Events & Partnership

Mumbai

1 - 3 yrs

INR 1 - 5 Lacs

Account Manager

Bengaluru

1 - 3 yrs

INR 50 - 90 Lacs

Gourmet Partnership Manager

Gurgaon

3 - 6 yrs

INR 6 - 9 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Swiggy

Food Delivery / E-commerce

Bangalore

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Senior Executive- Product Support