Senior Executive O2C

Job Title: Order to Cash Lead

Job Summary:

Order to Cash Lead

Key Responsibilities:

1. End-to-End Order to Cash Process Management

   :
• Lead and manage the Order to Cash (O2C) cycle, ensuring efficient processing of customer orders, invoicing, and collections.
• Ensure orders are processed accurately and promptly from order entry through invoicing and cash collection.
• Oversee the timely resolution of order discrepancies and customer queries.

2. Customer Collections and Reconciliation

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• Coordinate with the collections team to ensure timely collection of customer payments and management of overdue accounts.
• Perform detailed reconciliation of customer accounts, addressing any discrepancies in payment records and ensuring customer satisfaction.
• Monitor customer aging reports and ensure follow-up actions are taken to reduce overdue balances.

3. Sales and Invoicing Reconciliation

   :
• Perform sales reconciliation and ensure accurate invoicing for all products/services delivered.
• Work closely with the sales and finance teams to address any discrepancies in sales transactions, credit notes, or returns.
• Ensure that invoicing is aligned with contractual terms and conditions.

4. Month-End Activities & Reporting

   :
• Assist in the month-end closing process, ensuring that all O2C transactions are accurately reflected in financial reports.
• Prepare reports on accounts receivable, aging, cash flow forecasts, and outstanding invoices.
• Provide variance analysis and recommend actions to reduce DSO (Days Sales Outstanding) and improve cash flow..

5. Collaboration with Cross-Functional Teams

   :
• Work closely with internal teams (sales, finance, logistics, and customer service) to streamline the O2C process and resolve any issues impacting cash flow or customer satisfaction.
• Act as a key liaison between the finance and operations teams to ensure alignment in the management of orders and collections.

6. Process Improvement & Optimization

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• Continuously evaluate and improve the Order to Cash process to enhance operational efficiency and reduce cycle times.
• Identify opportunities for process automation and lead initiatives to implement best practices.

7. Compliance & Risk Management

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• Ensure adherence to company policies, internal controls, and relevant financial regulations within the O2C process.
• Manage and mitigate risks related to revenue recognition, collections, and cash flow management.

8. Reporting & Analysis

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• Generate and present regular O2C performance reports to senior management, highlighting KPIs such as DSO, collections efficiency, and customer payment behavior.
• Analyze and report on trends and provide actionable insights to improve O2C processes.

• Qualifications:

Bachelors degree

• Proven experience in managing end-to-end O2C processes, including order entry, invoicing, collections, and reconciliation.
• Strong knowledge of accounting principles and financial regulations related to O2C.
• Proficiency in ERP systems (SAP, Oracle, etc.) and Microsoft Excel (advanced skills required).
• Experience in managing and mentoring a team of professionals.
• Excellent problem-solving, analytical, and communication skills.
• Ability to work effectively under pressure, manage multiple priorities, and meet deadlines.

Desired Skills:

• Experience in

  process automation

  or optimization in the O2C cycle.
• Knowledge of customer relationship management (CRM) tools and e-commerce platforms.
• Familiarity with credit management and risk assessment procedures.
• Strong leadership abilities and the ability to drive team performance and development.

Working Conditions:

• Full-time position.
• Occasional travel may be required for customer visits or team meetings.
• Flexible working hours, especially during month-end closing periods.