Senior executive Customer Relationship Management

As a Senior Executive in the Customer Relationship Management (CRM) team at MD India Health Insurance TPA Pvt Ltd, you play a crucial role in ensuring high customer satisfaction and efficient operations. Your key responsibilities include: - Handling mails, calls, and performing additions, corrections, deletions, endorsements, and policy updates in the CRM system. - Coordinating on a daily basis with insurance companies, brokers, and employees for policy modifications. - Managing cashless and reimbursement claims in collaboration with the Doctors Team. - Providing customer assistance through various channels such as mails, calls, CRM tools, and ensuring timely and accurate resolutions. - Achieving high customer satisfaction levels through efficient and accurate service delivery. Your qualifications for this role include: - Previous experience in customer relationship management or a related field. - Strong communication skills and the ability to interact effectively with stakeholders. - Attention to detail and the ability to handle multiple tasks simultaneously. - Knowledge of insurance processes and CRM systems is a plus. At MD India Health Insurance TPA Pvt Ltd, we value efficiency and service excellence, as demonstrated by the recognition you received for Best Performance in August 2023. Join our team to continue delivering exceptional service and making a positive impact on our customers' experience. As a Senior Executive in the Customer Relationship Management (CRM) team at MD India Health Insurance TPA Pvt Ltd, you play a crucial role in ensuring high customer satisfaction and efficient operations. Your key responsibilities include: - Handling mails, calls, and performing additions, corrections, deletions, endorsements, and policy updates in the CRM system. - Coordinating on a daily basis with insurance companies, brokers, and employees for policy modifications. - Managing cashless and reimbursement claims in collaboration with the Doctors Team. - Providing customer assistance through various channels such as mails, calls, CRM tools, and ensuring timely and accurate resolutions. - Achieving high customer satisfaction levels through efficient and accurate service delivery. Your qualifications for this role include: - Previous experience in customer relationship management or a related field. - Strong communication skills and the ability to interact effectively with stakeholders. - Attention to detail and the ability to handle multiple tasks simultaneously. - Knowledge of insurance processes and CRM systems is a plus. At MD India Health Insurance TPA Pvt Ltd, we value efficiency and service excellence, as demonstrated by the recognition you received for Best Performance in August 2023. Join our team to continue delivering exceptional service and making a positive impact on our customers' experience.