We are seeking a dedicated individual to fulfil the role of B2C Logistics. The candidate will be responsiblefor ensuring smooth logistics operations, effective communication, and coordination with variousstakeholders, including vendors, 3PL providers, and internal teams. The ideal candidate will possess
Key Responsibilities
regional knowledge, good computer skills, and excellent communication abilities.? B2C Operations
- Coordinate all aspects of B2C logistics day-to-day operations including Last Mile Deliveries, Middle
Mile connections, transportation planning, route optimization, carrier management, and delivery
scheduling.
- Oversee the fulfillment of customer orders, ensuring accuracy, timeliness, and compliance with
service level agreements (SLAs).
- Data mining and analysis to churn out meaningful intelligence to improve Customer Delivery
Experience
- Analyze key performance indicators (KPIs) to evaluate the effectiveness of logistics operations and
identify areas for improvement.
- Develop and maintain relationships with third-party logistics providers, carriers, and other vendors to
negotiate contracts, resolve issues, and optimize service levels.
- Regional Knowledge: Familiarity with Indian topography, roads, and transportation routes to facilitate
efficient logistics operations.
- Communication and Coordination: Effective communication and coordination with different logistics
stakeholders to ensure seamless operations.
- Resolving Pickup and Drop Issues: Prompt resolution of any issues related to pickups and drops to
minimize disruptions in operations.
? Field VisitRegular visits to B2C/B2B vendor Hubs/DCs for understanding callouts, addressing concerns, andbuilding strong relationships? Competencies
- Willingness to address emergencies in non-working hours
- Basic Logistics Knowledge: Understanding of basic logistics principles and processes to facilitate
smooth operations.
- Stakeholder Management: Skilful management of relationships with various stakeholders involved in
the logistics chain.
- 3PL Management: Oversight of third-party logistics providers to ensure adherence to service level
agreements and quality standards.
- Vendor Performance Management: Monitoring and evaluating vendor performance to drive
continuous improvement.
Qualifications
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related
field. Engineering preferred.
- Prior experience in logistics operations or warehouse management preferred.
- Excellent communication, interpersonal, and problem-solving skills.
- Proactive attitude and ability to work effectively in a fast-paced environment
About Company
Founded in 2011, Purplle has emerged as one of India's premier omnichannel beauty destinations, redefining the way millions shop for beauty. With 1,000+ brands, 60,000+ products, and over 7 million monthly active users, Purplle has built a powerhouse platform that seamlessly blends online and offline experiences.Expanding its footprint in 2022, Purplle introduced 6,000+ offline touchpoints and launched 100+ stores, strengthening its presence beyond digital. Beyond hosting third-party brands, Purplle has successfully scaled its own D2C powerhousesFACES CANADA, Good Vibes, Carmesi, Purplle, and NY Baeoffering trend-driven, high-quality beauty essentials.What sets Purplle apart is its technology driven hyper-personalized shopping experience. By curating detailed user personas, enabling virtual makeup trials, and delivering tailored product recommendations based on personality, search intent, and purchase behavior, Purplle ensures a unique, customer-first approach.In 2022, Purplle achieved unicorn status, becoming India's 102nd unicorn, backed by an esteemed group of investors including ADIA, Kedaara, Premji Invest, Sequoia Capital India, JSW Ventures, Goldman Sachs, Verlinvest, Blume Ventures, and Paramark Ventures.With a 3,000+ strong team and an unstoppable vision, Purplle is set to lead the charge in India's booming beauty landscape, revolutionizing the way the nation experiences beauty.
