Senior Engineer 1 || Security

As a 1st line support specialist for Ticketmaster alerts and queries, you will play a crucial role in providing timely assistance to users. Your responsibilities will include: - Performing on-call duties as part of a global team to monitor the availability and performance of ticketing systems and APIs - Resolving advanced issues and providing troubleshooting for escalations - Offering Subject Matter Expertise to cross-functional teams on threat issues - Driving continuous improvements to products, tools, configurations, APIs, and processes - Independently learning new technologies and mastering Ticketmaster ticketing platforms products and services - Ensuring documentation and internal processes are up to date and of high quality - Working on automation to enhance efficiency and reduce manual efforts To excel in this role, you should bring: - A BA/BS degree in computer science or related field, or relevant work experience - Experience with bot detection and blocking systems - Troubleshooting skills across a range of issues - Proficiency in scripting languages like Bash, Python, or Go - Knowledge of HTTP protocol, web systems, and analysis tools like Splunk and Kibana/ELK stack - Experience working in a 24/7 shift-based team - Strong communication skills and the ability to collaborate effectively with remote team members - A passion for innovation, forward-thinking, and continuous learning - The ability to work autonomously while sharing knowledge with technology teams - Adaptability and a commitment to embracing continuous improvement This role offers the opportunity to work in a fast-paced global environment, resolving multiple priorities simultaneously and contributing to the enhancement of Ticketmaster's systems and services.,