3 Bot Detection Jobs

You will be responsible for providing 1st line support for all Ticketmaster alerts and queries. Additionally, you will perform on-call duty as part of a global team monitoring the availability and performance of ticketing systems and APIs. Your role will involve resolving advanced issues, providing advanced troubleshooting for escalations, and offering Subject Matter Expertise to cross-functional teams on threats issues. Key Responsibilities: - Provide 1st line support for all Ticketmaster alerts and queries - Perform on-call duty to monitor availability and performance of ticketing systems and APIs - Resolve advanced issues and provide troubleshooting for escalations - Provide Subject Matter Expertise to cross-functional teams on threats issues - Drive continuous improvements to products, tools, APIs, and processes - Independently learn new technologies and master Ticketmaster ticketing platforms Qualifications Required: - BA/BS degree in computer science or related field or relevant work experience - Experience with bot detection and blocking systems - Troubleshooting skills from diagnosing low-level request issues to large-scale issues - Proficiency in Bash/Python/Go for operations scripts and text processing - Working knowledge of HTTP protocol, basic web systems, and analysis tools - Experience working with a 24/7 shift based team - Experience in a global, fast-paced environment - Strong English language communication skills - Ability to collaborate closely with remote team members - Embrace continuous learning and improvement In addition to the above responsibilities and qualifications, you will work on automation to reduce toil. You should be passionate, motivated, resourceful, innovative, forward-thinking, and committed to adapting quickly in a fast-paced environment. Your ability to work autonomously while sharing knowledge with technology teams and embrace continuous learning will be essential for success in this role.,

Role Overview: As a member of the team, you will be responsible for providing 1st line support for all Ticketmaster alerts and queries. You will also perform on-call duties as part of a global team monitoring the availability and performance of the ticketing systems and APIs used by third-party services. In addition, you will resolve advanced issues and provide advanced troubleshooting for escalations. Your expertise will be crucial in driving continuous improvements to products, tools, configurations, APIs, and processes by sharing learnings, feedback, and design input with internal technical teams and integrators. Independently learning new technologies and mastering Ticketmaster ticketing platforms products and services will be essential in providing full stack diagnostics to determine the root cause of issues. Key Responsibilities: - Provide 1st line support for all Ticketmaster alerts and queries - Perform on-call duty as part of a global team monitoring the availability and performance of ticketing systems and APIs - Resolve advanced issues and provide advanced troubleshooting for escalations - Provide Subject Matter Expertise to cross-functional teams on threat issues - Drive continuous improvements to products, tools, configurations, APIs, and processes - Independently learn new technologies and master Ticketmaster ticketing platforms products and services - Ensure documentation and processes are up to date and suitable for internal stakeholder usage - Work on automation to reduce toil Qualifications Required: - BA/BS degree in computer science or related field or relevant work experience in lieu of degree - Experience with bot detection and blocking systems - Troubleshooting skills ranging from diagnosing low-level request issues to large-scale issues - Proficiency in Bash/Python/Go for operations scripts and text processing - Working knowledge of HTTP protocol, basic web systems, and analysis tools such as Splunk, Kibana/ELK stack, and database products (Oracle/MySQL/DataBricks/Snowflake/etc.) - Experience working with a 24/7 shift-based team - Experience in a global, fast-paced environment, resolving multiple interrupt-driven priorities simultaneously - Strong English language communication skills and ability to collaborate closely with remote team members - Ability to work autonomously while sharing new knowledge with technology teams - Committed, adaptable, and embrace continuous learning and improvement (Note: No additional details of the company were mentioned in the job description.),

Role and Responsibilities: Provide 1st line support for all Ticketmaster alerts and queries. Perform on-call duty as part of a global team monitoring the availability and performance of the ticketing systems and APIs used by third-party services, as well as the various internal services and systems on which these interfaces depend. Resolve advanced issues and provide advanced troubleshooting for escalations. Provide Subject Matter Expertise to cross-functional teams on threat issues, including strategy, issue troubleshooting, and product & tool requirements. Drive continuous improvements to our products, tools, configurations, APIs and processes by sharing learnings, constructive feedback, and design input with internal technical teams and integrators. Independently learn new technologies and master Ticketmaster ticketing platforms products and services to provide 'full stack' diagnostics to help determine the root cause of issues, and where appropriate help our integrators through their issues. Ensure runbooks, resolution responses, internal processes and integration documentation are up to date and of a high standard suitable for internal stakeholder usage. Work on automation to reduce toil. Required Skills: Experience with bot protection and blocking systems. Experience with any CDN. Experience with WAF. Troubleshooting skills ranging from diagnosing low-level request issues to large scale issues with correlating data between various third-party partners and in-house systems Understanding in Python for operations scripts and text processing. Working knowledge of HTTP protocol and basic web systems, and logging mechanism experience such as Splunk and Kibana/ELK stack. Experience working with a (flexible) 24/7 shift-based team. Strong English language communication skills and the ability to collaborate closely with remote team members. Ability to work with autonomy while ensuring that new knowledge is shared with technology teams.