Engineer 3 || Security

You will be responsible for providing 1st line support for all Ticketmaster alerts and queries. Additionally, you will perform on-call duty as part of a global team monitoring the availability and performance of ticketing systems and APIs. Your role will involve resolving advanced issues, providing advanced troubleshooting for escalations, and offering Subject Matter Expertise to cross-functional teams on threats issues. Key Responsibilities: - Provide 1st line support for all Ticketmaster alerts and queries - Perform on-call duty to monitor availability and performance of ticketing systems and APIs - Resolve advanced issues and provide troubleshooting for escalations - Provide Subject Matter Expertise to cross-functional teams on threats issues - Drive continuous improvements to products, tools, APIs, and processes - Independently learn new technologies and master Ticketmaster ticketing platforms Qualifications Required: - BA/BS degree in computer science or related field or relevant work experience - Experience with bot detection and blocking systems - Troubleshooting skills from diagnosing low-level request issues to large-scale issues - Proficiency in Bash/Python/Go for operations scripts and text processing - Working knowledge of HTTP protocol, basic web systems, and analysis tools - Experience working with a 24/7 shift based team - Experience in a global, fast-paced environment - Strong English language communication skills - Ability to collaborate closely with remote team members - Embrace continuous learning and improvement In addition to the above responsibilities and qualifications, you will work on automation to reduce toil. You should be passionate, motivated, resourceful, innovative, forward-thinking, and committed to adapting quickly in a fast-paced environment. Your ability to work autonomously while sharing knowledge with technology teams and embrace continuous learning will be essential for success in this role.,