Senior Dotnet Developer

Job Title :

Designation

Location

Experience :

Notice Period

Core Responsibilities:

1. Possess strong knowledge of

   .NET Framework

   ,

   C#

   ,

   Entity Framework

   ,

   Azure Cloud Services

   (Function Apps, Queues, Azure SQL, Containers and Blob).
2. Demonstrate proficiency in

   scripting languages

   and

   SQL

   for troubleshooting and analysis.
3. Gain a deep understanding of the

   end-to-end functionality

   of the supported applications.

4. Diagnose, troubleshoot, and resolve

   complex application issues in a timely manner.
5. Collaborate closely with

   development teams

   to identify and resolve underlying system and application defects.
6. Provide

   technical support

   to end-users, addressing issues related to configuration, functionality, and usability.
7. Perform

   root cause analysis (RCA)

   for recurring or critical issues, ensuring long-term stability.
8. Engage with

   business users and cross-functional teams

   to resolve issues and implement effective technical solutions.
9. Maintain accurate and up-to-date

   documentation

   of incidents, troubleshooting steps, and resolutions.
10. Develop and maintain

    support documentation

    , including FAQs, user guides, and troubleshooting manuals.
11. Share

    user experience insights

    with the development team to support continuous improvement.
12. Have proven experience in

    application support

    or a related

    technical support role

    .
13. Exhibit strong

    analytical and problem-solving skills

    to handle complex technical challenges.
14. Demonstrate expertise in troubleshooting

    software, configuration, and performance

    issues.
15. Conduct

    root cause analysis

    to prevent issue recurrence.
16. Communicate effectively with both

    technical and non-technical stakeholders

    , ensuring clarity and understanding.
17. Maintain a

    customer-centric approach

    , ensuring high-quality and timely support.
18. Prepare detailed

    issue reports, RCA documents

    , and maintain an accurate knowledge base.
19. Work collaboratively within a

    cross-functional team environment

    , fostering continuous learning and support.
20. Utilize

    incident management and support ticketing systems

    effectively to track and manage issues.
21. Possess knowledge of

    ITIL practices

    and familiarity with

    application support methodologies

    (preferred).

Interested candidate please share your CV to [HIDDEN TEXT] or call to 9597624736