Senior Developer Relations Engineer

Key Responsibilities

Content Creation Technical Documentation

• Write and maintain comprehensive technical, yet user-friendly, documentation for the Internal Developer Portal(IDP) product including user guides, tutorials, videos, API references, and troubleshooting resources
• Identify create content that reduces customer time-to-value
• Develop code examples, configuration samples, and best practices documentation
• Work closely with product managers and engineers to understand feature requirements and technical details and align documentation with product release cycles

Quality Standards Implementation

• Follow and help refine documentation standards, style guides, and content templates
• Participate in content audits, cross-product reviews and provide constructive feedback to peers
• Ensure continuous improvement by tracking documentation quality metrics for owned product and focusing on improvements over time

Customer-Focused Content Strategy

• Partner with customer success and support teams to identify common user questions, feedback, and pain points
• Develop persona-based content that serves different user types (developers, DevOps engineers, platform teams) reflects real-world use cases
• Support sales and customer success teams with technical content for customer engagements

About You

Required Qualifications

• 3+ years of experience writing technical documentation, preferably in a DevOps, developer tools, or infrastructure software company
• Proficient understanding of software development practices, CI/CD pipelines, and DevOps workflows
• Proficiency and experience with modern documentation tools and platforms
• Familiarity with markup languages (Markdown, HTML) and version control systems (Git)
• Experience with scripting languages and creating code or config-as-code samples
• Excellent writing and communication skills with ability to explain complex technical concepts clearly
• Understanding of technical SEO and content optimization practices

Desired Attributes

• Technical Curiosity

  : Genuine interest in understanding how complex software systems work and enthusiasm for learning new technologies

• User Empathy

  : Natural ability to put yourself in the customers shoes and anticipate their needs and challenges

• Attention to Detail

  : Commitment to accuracy and quality in all written and multimedia content

• Collaborative Spirit

  : Comfort working cross-functionally and across time zones and building relationships with technical teams

• Adaptability

  : Ability to thrive in a fast-paced environment with changing priorities and rapid product evolution

• Growth Mindset

  : Eagerness to develop new skills and take on increasing responsibilities over time

Work Location