Senior Customer Success Associate

Job Description

Female candidates preferred. Role : Customer Success Associate Mode : Full-time, 5 days, Work from Office Location : Gurgaon, Sector-18 Note : Voice/Call process experience in your current or last role is mandatory . Preference for candidates based in Gurgaon . Preferred Skills : IT/Tech/Cybersecurity industry exposure (not mandatory) Proficiency in Advanced Excel and creating impactful presentations Strong analytical background with relevant educational qualifications Key Responsibilities : Manage client portfolios & improve onboarding Analyze customer data to enhance experience Conduct product demos Resolve customer issues & minimize churn Job Type: Full-time Pay: ₹30,000.00 - ₹55,000.00 per month Benefits: Provident Fund Schedule: Day shift Monday to Friday Supplemental Pay: Quarterly bonus Application Question(s): Where are you currently residing? What's your current monthly salary?(Don't include any variable) What's your notice period in-days? Experience: Customer service: 2 years (Required) Location: Sikanderpur, Gurugram, Haryana (Required) Work Location: In person Application Deadline: 22/06/2025 Expected Start Date: 24/06/2025