Senior Customer Services Executive

Job Description

We are looking for Sr. Customer Service Executive- Email/Chat processes - US Process Experience: 3-5 experience is preferred in Customer Support (Non-Voice) ( customer service within the Medical & Healthcare Industry) Budget: Max 5 LPA Qualification: Min. Graduate Preferred industry : Healthcare experience are preferred Timing : 11AM to 4PM Location: Ganganagar, Bengaluru Days: Monday to Friday Mode: Work from Office Shift Timing: 12hrs (7AM to 7PM and vice-versa) includes day and night. Total 19 shifts in a month 3-5 experience in customer service within the Medical & Healthcare Industry is preferred. Excellent verbal and written communication skills. Strong problem-solving and analytical abilities. Ability to manage multiple customer interactions effectively. Handle customer complaints, and provide appropriate solutions and alternatives within the time limits A proactive attitude and a commitment to delivering exceptional customer service. Experience in telemedicine, online pharmacies, or US healthcare customer support. Familiarity with insurance claims processing and prior authorization workflows. Knowledge of e-prescribing platforms and US pharmacy network Ability to work in a fast-paced and regulated environment If anyone interested could you please share resume 6363882752