Jobs

Interviews
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Bengaluru
>
Wells Fargo
>
Senior Customer Resolution Representative

Job Expired: This job listing has expired.

Senior Customer Resolution Representative

Wells Fargo

4 - 9 years

7 - 17 Lacs

Bengaluru

Posted:2 months ago| Platform:

AI Match Score

Apply

Skills Required

customer support Financial Services Underwriting Quality Assurance

Work Mode

Work from Office

Job Type

Full Time

Job Description

About this role: Wells Fargo is seeking a Senior Customer Resolution Representative. In this role, you will: Support less experienced individuals in providing resolutions for client inquiries and complaints Determine appropriate course of action and conduct investigative steps to fully identify customer issues Perform complex administrative and customer support tasks by managing daily schedules, and provide work direction to the team Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction Provide subject matter expertise and interpretation of procedures to less experienced individuals Respond independently to complaints escalated at the highest level Interact with internal and external customers to resolve their issues Interact with the immediate Customer Resolution team to supervise day to day activities of the support Customer Resolution team Required Qualifications: 4+ years of customer contact within a Financial Services environment, Underwriting, Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

More Jobs at Wells Fargo

Senior Due Diligence Consultant

Bengaluru

4 - 8 yrs

INR 7 - 17 Lacs

Senior Institutional Investment Operations Representative

Hyderabad

3 - 4 yrs

INR 7 - 17 Lacs

Lead Business Execution - Consultant

Hyderabad

2 - 7 yrs

INR 7 - 17 Lacs

Risk Analytics - Consultant

Bengaluru

2 - 7 yrs

INR 7 - 17 Lacs

Information Security Analyst Database Admin SQL - Oracle

Bengaluru

2 - 6 yrs

INR 7 - 17 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Customer Support Interview Now

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Continue with GoogleContinue with Google. Opens in new tab

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Wells Fargo

www.wellsfargo.com

Banking and Financial Services

San Francisco

Around 268,000 Employees

849 Jobs

Key People

Charlie Scharf

CEO
Cathy Bessant

Chief Operating Officer
Alfredo A. Pedroza

General Counsel
Kristin T. M. D. Coronado

Chief Financial Officer

Login to JobPe

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Senior Customer Resolution Representative