Senior Customer Relations Representative

Job Summary

We are seeking a dedicated and customer-focused Customer Relations Representative to join our team. The role is responsible for building strong relationships with customers, addressing inquiries, resolving complaints, and ensuring overall customer satisfaction. The ideal candidate will have excellent communication skills, a problem-solving mindset, and the ability to handle customer interactions with professionalism and empathy.

Key Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, or in-person.
• Resolve customer concerns in a timely and effective manner.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Provide product/service information and guidance to customers.
• Collaborate with internal teams to ensure customer needs are met.
• Follow up with customers to ensure satisfaction and build long-term relationships.
• Identify opportunities to improve customer service processes and contribute to customer retention initiatives.

Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred).
• Previous experience in customer service, client relations, or a similar role.
• Strong verbal and written communication skills.
• Excellent problem-solving and conflict-resolution abilities.
• Proficiency in MS Office and CRM software is a plus.
• Ability to multitask, prioritize, and manage time effectively.

Skills & Competencies

• Customer-focused mindset
• Active listening and empathy
• Professional and positive attitude
• Attention to detail and accuracy
• Team collaboration

Job Types: Full-time, Permanent

Pay: ₹8,500.00 - ₹15,000.00 per month

Language:

• English (Required)

Location:

• Ernakulam, Kerala (Required)

Work Location: In person

Expected Start Date: 08/09/2025