Senior Customer-Focused Site Reliability Engineer

As a Customer-Focused Senior Site Reliability Engineer (SRE) at Integral, you will be part of the Site Reliability Engineering organization that aims to deliver unparalleled service levels to customers. The SRE team is focused on automation, real-time monitoring, and self-healing systems to provide a flawless 24/7 experience. Within the SRE team, specialized roles such as Platform SREs, Application Automation Engineers, and Customer-Focused SREs work together to create scalable, efficient, and future-ready solutions. The team is dedicated to innovation, leveraging AI to develop autonomous agents and automate complex processes, shaping the future of operational engineering. Joining Integral means being part of a team that not only solves critical challenges in real-time but also pioneers AI-driven solutions that transform work processes. You will have the opportunity to work on cutting-edge projects, collaborate with top engineers, and contribute to shaping a new era of automation. In the role of a Customer-Focused Senior SRE, your main focus will be on customer engagement, ensuring smooth onboarding, seamless integrations, and optimal performance. You will utilize your operational expertise along with innovative AI-driven approaches to design and implement autonomous systems that streamline processes and enhance reliability. Collaboration with Account Managers, Sales Solution Engineers, Infrastructure SREs, and Application Automation Engineers will be crucial to delivering a seamless, scalable customer experience while driving technical agility and scalability. Your responsibilities will include creating detailed solution documents for customers before onboarding, automating onboarding and deployment processes, monitoring and analyzing performance metrics to ensure customer satisfaction, investigating and resolving technical escalations, designing and building autonomous agents for process management, leveraging AI tools for automation, partnering with various teams to align solutions with customer needs, implementing real-time monitoring and self-healing systems, and ensuring standardization and scalability across customer processes. To excel in this role, you should have proven experience in Site Reliability Engineering, Operational Engineering, or related fields, expertise in automated deployment tools, monitoring systems, and performance tuning, knowledge of scripting and AI tools, strong communication and collaboration skills, a customer-centric approach, a growth mindset, and a passion for innovative AI-driven projects. As a Customer-Focused Senior SRE at Integral, your mission is to redefine the customer experience by combining your operational expertise with cutting-edge AI technologies. You will play a crucial role in ensuring smooth implementations, exceptional performance, and building the future of autonomous engineering at Integral.,