As a Customer-Focused Senior Site Reliability Engineer (SRE) at Integral, you will be part of the Site Reliability Engineering organization that aims to deliver unparalleled service levels to customers. The SRE team is focused on automation, real-time monitoring, and self-healing systems to provide a flawless 24/7 experience. Within the SRE team, specialized roles such as Platform SREs, Application Automation Engineers, and Customer-Focused SREs work together to create scalable, efficient, and future-ready solutions. The team is dedicated to innovation, leveraging AI to develop autonomous agents and automate complex processes, shaping the future of operational engineering. Joining Integral means being part of a team that not only solves critical challenges in real-time but also pioneers AI-driven solutions that transform work processes. You will have the opportunity to work on cutting-edge projects, collaborate with top engineers, and contribute to shaping a new era of automation. In the role of a Customer-Focused Senior SRE, your main focus will be on customer engagement, ensuring smooth onboarding, seamless integrations, and optimal performance. You will utilize your operational expertise along with innovative AI-driven approaches to design and implement autonomous systems that streamline processes and enhance reliability. Collaboration with Account Managers, Sales Solution Engineers, Infrastructure SREs, and Application Automation Engineers will be crucial to delivering a seamless, scalable customer experience while driving technical agility and scalability. Your responsibilities will include creating detailed solution documents for customers before onboarding, automating onboarding and deployment processes, monitoring and analyzing performance metrics to ensure customer satisfaction, investigating and resolving technical escalations, designing and building autonomous agents for process management, leveraging AI tools for automation, partnering with various teams to align solutions with customer needs, implementing real-time monitoring and self-healing systems, and ensuring standardization and scalability across customer processes. To excel in this role, you should have proven experience in Site Reliability Engineering, Operational Engineering, or related fields, expertise in automated deployment tools, monitoring systems, and performance tuning, knowledge of scripting and AI tools, strong communication and collaboration skills, a customer-centric approach, a growth mindset, and a passion for innovative AI-driven projects. As a Customer-Focused Senior SRE at Integral, your mission is to redefine the customer experience by combining your operational expertise with cutting-edge AI technologies. You will play a crucial role in ensuring smooth implementations, exceptional performance, and building the future of autonomous engineering at Integral.,
Customer-Focused Senior Site Reliability Engineer (SRE) About The Site Reliability Organization At Integral, our Site Reliability Engineering (SRE) organization is at the heart of delivering unparalleled service levels to our customers. We`re a forward-thinking, self-sufficient team driving automation, real-time monitoring, and self-healing systems to ensure a flawless 24,7 experience. Our SRE team is uniquely structured into specialized roles, including Platform SREs, Application Automation Engineers, and Customer-Focused SREs, all working in harmony to build scalable, efficient, and future-ready solutions. We`re not just about reliabilitywe`re about innovation. With a strong focus on leveraging AI to build autonomous agents and automating complex processes, we`re shaping the future of operational engineering. Why Join Us Are you an experienced operational engineer eager to take your skills to the next level Do you want to be part of a team that not only solves critical challenges in real-time but also pioneers AI-driven solutions that transform how we work At Integral, you`ll work on cutting-edge projects, collaborate with top-notch engineers, and help shape a new era of automation. Role Overview As a Customer-Focused Senior SRE, you`ll be at the forefront of customer engagement, ensuring smooth onboarding, seamless integrations, and optimal performance. In this role, you`ll combine your operational expertise with innovative AI-driven approaches to help design and implement autonomous systems that streamline processes and improve reliability. You`ll collaborate with Account Managers, Sales Solution Engineers, Infrastructure SREs, and Application Automation Engineers to deliver a streamlined, scalable customer experience while driving technical agility and scalability. What You`ll Do Customer Onboarding & Integration Create detailed solution documents for customers prior to onboarding. Lead efforts in automating onboarding and deployment in partnership with Platform SREs and Application Automation Engineers. Performance Optimization & Technical Escalations Monitor and analyze performance metrics, ensuring exceptional customer satisfaction. Investigate and resolve escalations, acting as the technical liaison between customers, Sales and engineering teams. AI-Powered Process Automation Help design and build autonomous agents to manage onboarding and operational processes with minimal manual intervention. Leverage AI tools and scripting to automate complex workflows and improve reliability. Collaboration & Continuous Improvement Partner with Sales Solution Engineers and Account Managers to align solutions with customer needs. Work across SRE roles to enhance processes and drive innovations in automation. Proactive Monitoring & Self-Healing Systems Implement real-time monitoring and self-healing systems to resolve issues proactively. Ensure standardization and scalability across customer processes. What We`re Looking For Proven experience in Site Reliability Engineering, Operational Engineering, or a related field. Expertise in automated deployment tools, monitoring systems, and performance tuning. Knowledge of scripting and AI tools, with a passion for leveraging AI to build smarter systems. Strong communication and collaboration skills, with a customer-centric approach. A growth mindset and eagerness to take on innovative AI-driven projects. Our Mission As a Customer-Focused Senior SRE, your mission is to redefine the customer experience by blending your operational expertise with cutting-edge AI technologies. You`ll not only ensure smooth implementations and exceptional performance but also help build the future of autonomous engineering at Integral.
Senior Site Reliability Engineer (Infrastructure) The candidate should be self-motivated, production sensitive, and technically talented to support Integral's 24x7 FX trading environment. In this role, the candidate will provide monitoring and support for our hosted applications on Linux and Windows based systems and will also be responsible for the maintenance of our Linux and windows systems. Responsibilities Work in a demanding, fast-paced atmosphere. Actively monitor the stability and performance of Integral's FX trading platform in 4 global data centers Support a 24x7 distributed enterprise environment. Ensure standards and SLAs are met, including response time, follow up, ticket updates, and resolution Escalate events as required by the documented procedures with the proper level of urgency and follow-through Interface with engineering teams to coordinate next actions Perform standard systems troubleshooting - diagnose troubles detected by our systems and work quickly to resolve issues Apply applications specific updates and fixes. Automate existing operating procedures. Problem determination, workaround resolution, root cause analysis, major incident management Installing and upgrading Linux and windows system software. Detecting and troubleshooting software and hardware issues. Requirements Computer Science related Bachelor's Degree or equivalent experience. Previous experience dealing with support cases or requests via e-mail, telephone, ticketing system. 5+ years of equivalent experience, including experience with Linux systems administration, networking and database technologies Must have a good understanding of distributed computing and solid understanding of networking and UNIX system concepts Working knowledge of at least one of the following scripting languages is also preferred Perl, Python , Shell , JavaScript Understanding of Dockers or containers is desirable. Experience administering and deploying development CI,CD tools such as, Jenkins required Understanding of Configuration Management and Deployment tools like salt, Puppet will be an added advantage Understanding of change and release management. Working knowledge with SSL certificates installation and management is required Basic knowledge of networking principles including routing, subnets, TCP, IP, VLANs, multicast and UDP. Must possess excellent written and verbal communication skills and be able to interact effectively and professionally with customers and engineers throughout the world An addiction to working in a super-fast-paced environment and resolving multiple interrupt-driven priorities simultaneously is a must Always curious and wanting to learn new things Dependable and strong work ethic Strong customer service mindset