Job
Description
As a Senior Customer Engineer at Reltio, your primary responsibility will be to provide expert technical support to high-value customers and partners. You will handle highly complex technical problems, including technical configuration, workflow compilation, lambda code debug, integration, and JSON knowledge. Your role will involve resolving customer technical issues through diligent research, reproduction, and troubleshooting, ensuring high customer satisfaction through high-quality customer engineering assistance. Additionally, you will serve as a subject matter expert in multiple product features, attend in-person meetings with clients, and participate in rapid response teams to address customer issues effectively. Key Responsibilities: - Handle highly complex technical problems for customers, including technical configuration, workflow compilation, lambda code debug, integration, and JSON knowledge. - Resolve customer technical issues through diligent research, reproduction, and troubleshooting. - Provide alternate solutions and exercise independent judgment in developing methods, techniques, and evaluation criteria for prompt issue resolution. - Serve as a subject matter expert in multiple product features and as a Team Lead for areas of product expertise in resolving customer issues. - Mentor and train ramp-up customer engineers and share best practices to enhance technical support quality and efficiency. - Participate in rapid response teams and attend in-person meetings with clients to analyze, troubleshoot, and diagnose problems. - Provide input on product and service-related enhancement requests to improve customer success and drive adoption. - Participate in a 24/7 on-call rotation and support weekend shifts on a rotational/as-needed basis. Qualifications Required: - Bachelor's degree in Computer Science or equivalent field of study. - 5+ years of experience with on-premise or cloud MDM solutions and supporting enterprise products in SaaS in a customer-facing role. - 5+ years of experience with Public Clouds AWS/GCP/Azure, REST APIs, integration tools, and hands-on programming. - Experience in data management, master data management, analytics, big data platforms, object-oriented design, data structures, algorithm design, and problem-solving. - Working knowledge of scalable and distributed data systems using distributed file systems, Java, and cloud technology. Join Reltio and enjoy comprehensive health & wellness benefits, work-life balance, support for home office setup, mobile & internet reimbursement, and more. Be part of a team that values employee success and well-being.,
