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Virtusa
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Senior Consultant

Senior Consultant

Virtusa

8 - 13 years

8 - 12 Lacs

bengaluru

Posted:2 hours ago| Platform:

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Skills Required

data analysis tools storytelling data analysis stakeholder management power bi telecom sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role description

To identify investigate and resolve the underlying causes of business process failures customer complaints or operational inefficiencies The role ensures that corrective and preventive actions are implemented to improve performance reduce risk and enhance customer satisfaction

Key Responsibilities

Conduct thorough root cause investigations using structured methodologies e g 5 Whys Fishbone Ishikawa Fault Tree Analysis

Collaborate with cross functional teams to gather data validate findings and implement corrective actions

Document findings in clear concise RCA reports with actionable recommendations

Monitor the effectiveness of implemented solutions and track recurring issues

Support continuous improvement initiatives by identifying systemic issues and trends

Present RCA findings to stakeholders including senior management with clarity and impact

Maintain RCA logs dashboards and knowledge bases to support organizational learning

Skill Profile

Technical domain Skills

Proficiency in RCA tools and techniques e g 5 Whys Pareto Analysis FMEA Fishbone diagrams

Strong analytical and problem solving skills

Experience with data analysis tools Excel Power BI SQL or similar

Storytelling and documentation skills

Telecom OSS BSS stack understanding BT prior experience with some product or system knowledge will be preferrable

Soft Skills

Critical thinking and attention to detail

Strong communication and presentation skills

Ability to influence and collaborate across departments

Stakeholder management and facilitation

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Senior Consultant