Senior Consultant-Tech Consulting-FS-CNS-TC-Technology Strategy & Transformation-Hyderabad

Technology Consulting

Title:Specialist II, Site Reliability Lead

EY is a global leader in assurance, tax,transactionand advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization.

Fueled by strategic investment in technology and innovation, Client Technologyseeksto drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are vital to innovation at scale. As part of Client Technology,you'llwork with technologists and business experts, blending EY's deep industry knowledge and innovative ideas with our platforms, capabilities, and technicalexpertise. As a catalyst for change and growth,you'llbe at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

EY Technology:

Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have250,000 peoplein more than 140 countries, all of whom rely on secure technology to be able to do their job every single day.Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, toenablinghundreds of internal tools and external solutions delivered to our clients.Technology solutions are integrated in the client services we deliver andiskey to us being more innovative as an organization.

EY Technologysupports our technology needs through three business units:

Client Technology (CT) -focuses on developingnew technologyservices for our clients. It enables EY toidentifynew technology-based opportunitiesfaster andpursue those opportunities more rapidly.

Enterprise Workplace Technology (EWT) -EWTsupports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. EWT will also support our internal technology needs by focusing on a better user experience.

Information Security (Info Sec) -Info Sec prevents, detects,respondsand mitigates cyber-risk,protectingEY and client data, and our information management systems.

The opportunity

This role consults on the maintenance of a reliable site environment to ensure the stability and security of multiple systems/platforms, developing and implementing improvements for all aspects of software reliability. This role also includes ensuring system reliability by meeting service-levelobjectives(SLOs), driving automation of operational tasks,definingand tracking key performance indicators (KPIs), designing scalable systems, managingincident responses, and collaborating with development teams to ensure software reliability and scalability.

Your key responsibilities

• Collaborates with internal teams to evaluate the health,stabilityand reliability of systems/platforms. Consults on architecture and programming design decisions related to availability and resilience.

• Conducts localized failure modes when new features and architecture patterns are introduced. Facilitates post-incident reviews for any client-impacting events local to the product family.

• Manages the planning and execution of chaos experiments to meet the development and maintenance requirements of systems/platforms for the product family. Coordinates performance tests for the product family.

• Assistsproduct teams with triage and troubleshooting during clientimpactingincidents.

• Ensures alignment between service level indicators andobjectiveswithin the product family.

• Maintains product-level runbooks for incident response, in collaboration with SRE Practitioners on each product team, to document the step-by-step process to recover from specific components within a system. Makes final decisionsregardingusage of tools, libraries, and standards for SRE in situations where multiple options have been provided by SRE.

• Participates in special projects and performs other duties as assigned.

• Drives automation for key operational tasks such as monitoring, deployments, and system scaling to improve speed and reduce manual errors.

• Designs resilient systems that can scale effectively during peak loads or sudden traffic spikes to ensure uninterrupted service.

• Defines and tracks KPIs like availability, latency, and error rates tomonitorsystem performance and guide optimization efforts.

• Collaborates closely with software development teams to ensure new code and changes align with performance and reliabilityobjectives.

Skills and attributes for success

• A team player with strong analytical, communication and interpersonal skills

• Constantly updating yourself aboutnewtechnologiesin the market

• A winning personality and the ability to become a trusted advisor to the stakeholders

To qualifyfor therole,you must have

• Minimum 5 years of experience in Site Reliability Engineering or related roles

• Bachelor's degree (B.E./B.Tech) in Computer Science, IT, or Software Engineering, or aMaster'sdegree/Diploma in Computer Science

• Strong background in system reliability, incident response, performance testing, automation, scalable architecture design, and KPI-based optimization.

Ideally,you'llalso have

• Strong verbal and written communication, facilitation, relationship-building,presentationand negotiation skills.

• Be highly flexible, adaptable, and creative.

• Comfortable interacting with senior executives (within the firm and at the client)

What we look for

• Strong teamwork, work ethic, product mindset, clientcentricityand a relentless commitment to EY values.

What working at EY offers

We offer a competitiveremunerationpackage whereyou'llbe rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and withFlexEYyou can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support,coachingand feedbackfrom some of the most engaging colleagues around

• Opportunities to develop new skills and progress your career

• The freedom and flexibility to handle your role in a waythat'sright for you

EY is committed to being an inclusiveemployerand we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionalscan be requiredto travel regularly, and at times be based at client sites, our flexible working arrangements can help youto achievea lifestyle balance.

About EY