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Hsbc
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Senior Consultant Specialist

Senior Consultant Specialist

Hsbc

8 - 10 years

30 - 35 Lacs

hyderabad

Posted:12 hours ago| Platform:

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Skills Required

as2 python load balancing dns root cause analysis scripting production support automation git firewall appdynamics devops linux itil processes powershell jenkins windows administration troubleshooting splunk mft sftp perl protocols unix

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.

In this role, you will:

Deliver L2/L3 support for MFT platforms (IBM Sterling Integrator/File Gateway, Sterling Secure Proxy, Connect:Direct etc) via 24x7 shift rotation.
Lead incident investigation, diagnosis, and resolution for high-priority issues. Drive root cause analysis (RCA) and implement preventive actions to avoid recurrence ensuring SLAs are met for incident resolution and problem closure.
Serve as the Shift Lead (i.e. primary contact / escalation point) for incidents during assigned shifts. Conduct shift handovers, allocate, monitor, and prioritize workload across team members to ensure timely response and SLA adherence.
Provide real-time leadership during major incidents, including stakeholder updates. Maintain shift performance metrics, escalate persistent issues, and suggest process improvements.
Enhance system monitoring, alerting, and reporting to improve service reliability and reduce MTTR. Recommend and implement performance optimizations for high-volume and time-critical file transfers.
Contribute to knowledge base, SOPs, and runbooks for consistent troubleshooting practices.
Mentor and coach junior engineers on technical and procedural aspects during shifts.
Act as a bridge between business stakeholders and IT support teams, ensuring clear communication on service status. Represent MFT support in service review meetings, post-incident reviews, and audits.

Requirements

Strong hands-on knowledge of one or more MFT tools: IBM Sterling File Gateway/SI, Connect:Direct, Sterling Secure Proxy etc. Experience working in 24x7 production environments with global teams.
In-depth understanding of file transfer protocols (SFTP, FTPS, AS2, HTTPS, C:D, etc.).
Strong Linux/Unix and Windows administration skills for troubleshooting.
Proficiency in scripting/automation (Shell, Python, PowerShell, Perl).
Familiarity with databases (Oracle/SQL Server) for backend troubleshooting and queries and understanding of network components (firewalls, load balancers, DNS, certificates, proxies).
Experience with monitoring & logging tools (Splunk, AppDynamics, Thousand Eyes etc.).
Solid knowledge of ITIL processes (Incident, Problem, Change, Release).
[Desirable] - Familiarity with DevOps and CI/CD pipelines (Jenkins, Ansible, Git etc.). Relevant certifications (ITIL, IBM Sterling, or cloud certifications). Exposure to cloud-based MFT solutions.

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Hsbc

Financial Services

HSBC

hyderabad, telangana, india

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Senior Consultant Specialist