Job
Description
Syskoplan Reply is a part of the Reply Network, focused on delivering transformative projects to clients leveraging SAP solutions. As an SAP Gold partner with recognized expertise in executing global projects across various industries, including competencies in business process consulting, customer experience, intelligent automation, and ERP, Syskoplan Reply is seeking an SAP Lead Support Consultant (Off-Shore) Logistics to join the off-shore team. The ideal candidate should have hands-on experience in SAP Support, possess deep functional process and configuration knowledge of SAP, demonstrate a strong work ethic, client-centric thinking, excellent organizational skills, analytical mindset, attention to detail, and a quality-oriented approach. Effective communication skills in English are crucial, as the role involves conveying complex problems to both internal and external cross-functional teams, including the US-based support team and clients. Responsibilities: - Act as the primary contact for logistics-related SAP support activities during the EMEA time zone and provide off-hours support for the NAMER/SAMER regions - Ensure the delivery of SAP support services aligns with client expectations and service level agreements, as defined by the US-based Service Delivery Manager (SDM) - Supervise a local team of SAP support specialists, offering guidance and ensuring quality delivery - Collaborate with clients to understand their SAP system requirements and address issues promptly - Adhere to processes that enhance efficiency and quality in SAP support services - Monitor and report on service delivery performance metrics and client satisfaction to the US SDM - Work with the US SDM and cross-functional teams to resolve tickets and incidents, including handover and knowledge transfer when needed - Ensure compliance with industry standards and best practices in service delivery - Manage escalations to the US SDM and US-based support team, if required Minimum Requirements: - Bachelor's degree in Information Technology, Software Engineering, or a related field - Minimum of 5 years of experience in an SAP support service delivery role - Strong understanding of SAP systems, including SAP S/4HANA and related modules - Functional or technical background in SAP Logistics workstreams such as Order to Cash (OTC) - SD / LE / EDI and Plan to Manufacture (PTM) - PP / QM / PM - Proven track record in delivering high-quality support services - Excellent problem-solving and decision-making abilities - Strong communication and interpersonal skills for effective client and team interactions - Ability to manage multiple priorities and deliver results in a fast-paced environment Preferred Qualifications: - SAP certification in relevant modules - Knowledge of cloud-based SAP solutions - Experience with ITIL or other service management frameworks - Previous supervisory or leadership roles - Previous experience in a global support model - Experience in logistics operations in industries like manufacturing, automotive, retail, or distribution - Solid understanding of logistics business processes including procurement, order fulfillment, shipping, warehousing, transportation, and inventory management - Ability to troubleshoot IDocs, batch jobs, and interface errors Salary Range: 18,00,000 - 38,00,000 per year About Reply: Reply specializes in designing and implementing solutions based on new communication channels and digital media. As a network of highly specialized companies supporting global industrial groups in various sectors, Reply focuses on enabling business models for the new paradigms of AI, cloud computing, digital media, and the Internet of Things. Reply's services include Consulting, System Integration, and Digital Services. Learn more at www.reply.com.,
