Senior Cloud Support Engineer - OCI Multicloud Support

Role Overview: As a Senior Cloud Support Engineer at Oracle, you will serve as the technical point of contact for customers, OEMs, and VARs to resolve issues related to the installation, maintenance, and utilization of Oracle products. Your role will require a deep understanding of various Oracle products, expertise in multiple platforms, and the ability to work autonomously to research and devise solutions for customer concerns. Key Responsibilities: - Provide technical support to customers, OEMs, and VARs regarding Oracle products - Demonstrate proficiency in multiple platforms and products within your area of expertise - Independently investigate and develop solutions to customer issues - Collaborate effectively with a global, remote workforce - Maintain a focus on customer service and satisfaction - Participate in weekend rotations and work from the office 5 days a week Qualifications Required: - Bachelor's degree in Computer Science, MIS, or relevant field - Minimum of 4 years of experience in Infrastructure or cloud-related roles - Hands-on experience with Cloud Networking and deep knowledge of cloud computing - Proficiency with public-cloud platforms such as AWS, Azure, GCP, or OCI - Previous experience in technical support or troubleshooting technical problems - Strong written and verbal communication skills in English - Ability to communicate with individuals at both technical and non-technical levels - Self-motivated professional capable of working in a fast-paced environment without compromising service quality Note: The additional details about the company have not been explicitly mentioned in the provided job description.,