Senior Client Reporting Analyst

• Responsible for preparing & reviewing reports based on defined frequency (daily, weekly, monthly, quarterly etc. ) by sourcing the reporting information from various applications and/ or teams to distribute accurate client reports within prescribed deadlines.
• Able to handle all client queries and assist team lead in process escalations
• To be able to work under direct supervision and transition of work from local offices
• Strictly adhere to policies & procedures while producing reports and due diligence in completing with highest standards and accuracy
• Provides training/ guidance to new members in the team and assist the Lead in executing the Development Plans of the new members; may perform some tasks of the Lead, when required
• Prepare and maintain accurate & complete process documentation covering process risks
• Work on data testing of various items for new and current GCCP projects. Also, assist project managers with issues pertaining to items tested
• Assist local offices with systems testing (i. e. DeskNet regression testing) or heavy production periods.
• Analyze the current process flow, requirements and areas of improvement, propose ideas that results in time or cost savings, be a change champion
• Effectively articulate business requirements in concise and efficient manner with multiple teams. Use the why techniques to identify the root cause and control measures
• Support all aspects of maintenance and improvement of the Reporting processes, including opportunities to build efficiency and enhanced control measures
• Ensure Team Lead/ Manager is made aware of any item which is deemed to be aware of

Skills / Other Personal Attributes Required:

• Effective Team Player
• Excellent interpersonal skills
• Attention for detail, extremely accurate and well organized
• Flexibility, adaptability and coordination/ Collaboration
• Basic knowledge of MS Suite, proficiency MS Excel
• Problem solving and decision making
• Work towards developing new and identified working relationships
• Able to work independently and drive initiatives individually whenever required