Senior Claims Adjuster

Job Description: As bp transitions to an integrated energy company, you must adapt to a changing world and maintain driven performance. The Customers & Products (C&P) business area of bp is establishing a Business and Technology Centre (BTC) in Pune, India, to enhance customer experience and drive innovation. The BTC will focus on building global capabilities at scale, utilizing technology, and developing deep expertise. It will play a core and connected role in the business, bringing together colleagues from various parts of C&P and collaborating with other functions across bp. This is an exciting opportunity to join bp and the Customers & Products BTC. About the role: As a Claims Adjuster, you will be responsible for managing claims related to general liability, auto liability, and property claims submitted by field locations. This pivotal role involves collecting evidence, investigating claim allegations, reviewing damages, determining liability, and negotiating with claimants. What you will deliver: - Review and assign claims to diaries as needed. - Serve as a point of contact for field locations during claim investigations. - Determine required reserves and place claims in accordance with authority delegation. - Correspond with claimants, witnesses, and other experts during the investigation and settlement process. - Negotiate settlements for claims with necessary approvals. - Submit claims to Third-Party Administrators (TPA) as per requirements, including litigated claims. - Communicate trends or corrective opportunities to supervisors or safety and loss prevention personnel. - Complete reports or analyses as directed. - Interact with internal and external stakeholders in alignment with the Company's mission, vision, values, and diversity statement. What you will need to be successful! (Experience and Qualification): - A graduate with 2 years of claims or insurance experience. - Associate in Claims (AIC) certification or other related insurance industry experience is a plus. - 2 years of full-time claims adjusting experience is preferred. - Experience in investigation or key technical knowledge to provide insight into claims management is advantageous. - Strong verbal and written communication skills. - Willingness to work the shift from 6:00 pm to 3:00 am IST. You will work with: This role collaborates with operation team members in the field, Third-Party Claim Administrator, Treasury Team, Finance Team, Legal team, and HSSE team to address Safety Related concerns. Why join bp: At bp, we encourage learning and growth in a diverse and challenging environment. We value diversity and are committed to fostering an inclusive environment where everyone is respected and treated fairly. We offer benefits such as flexible working options, paid parental leave, excellent retirement benefits, among others. We provide reasonable accommodations for individuals with disabilities during the job application process and employment. Travel Requirement: No travel is expected for this role. Relocation Assistance: This role is eligible for relocation within the country. Remote Type: This position is not available for remote work. Skills: Bodily Injury Claims, Casualty Insurance, Claim Practices, Claims Adjustments, Commercial Liability Claims, Insurance Adjusting, Insurance Claim Handling, Liability Insurance, Property Insurance Claims Legal Disclaimer: Employment may be contingent upon adherence to local policies, including drug screening, medical fitness review, and background checks, depending on your role and location.,