Senior Business Analyst

Key Responsibilities

• Partner with other stakeholder teams across business units (i.e., Product, Engineering, Marketing, Sales, Finance, Customer Success, IT, HR, etc.) to develop necessary analysis and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams
• Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties
• Author and update internal and external documentation, and formally initiate and deliver requirements and documentation
• Documenting end to end business processes and identifying and implementing process improvements
• Conduct daily systems analytics to maximize effectiveness and troubleshoot problems
• Develop meaningful and lasting relationships with partners for optimized systems integration, and respond to questions and concerns from managers and executives with supporting research and recommendations
• Drive identification of requirements across business units and identify substandard systems processes through evaluation of real-time data
• Serve as thought leader for technical business processes, developing forward-thinking systems prototypes that promote increased efficiency and productivity on multiple levels
• Create and implement precise management plans for every project, with attention to transparent communication at all levels
• Perform, evaluate, and communicate thorough quality assurance at every stage of systems development
• Determine and develop user requirements for systems in production, to ensure maximum usability
• Build relationships and deliver results for diverse groups including
• Establish effective relationships with key stakeholders to influence change

Professional Experience Qualifications

1. Bachelor s or Master s degree in IT or Computer Science or equivalent work experience
2. 5+ years of proven experience in an analytics and systems development capacity
3. Relevant Agile certification (BA, Scrum Master or Product Owner) would be an advantage
4. Proven analytical abilities
5. Practical experience generating process documentation and reports
6. Excellent communicator with the ability to translate data into actionable insights
7. Ability to see connections and systems across process
8. Strong project management orientation
9. Experience and expertise across end-to-end business cycles
10. Demonstrable track record in managing and influencing improvement in unit(s)
11. Strong communication skills; including the ability to create effective and persuasive communication materials, convey technical and business concepts verbally and in writing and to listen actively and facilitate in small group settings
12. Create enthusiasm and drive engagement for process improvement and motivate team members to achieve results