Senior Associate - Global Business Banking Client Servicing

As a Senior Associate - Global Business Banking Client Servicing at HSBC, you will have the opportunity to work in a contact centre environment, handling multiple customer queries from our customers on various products and propositions. Your key responsibilities will include: - Providing quality customer service over the phone or digital channels to resolve customer enquiries with a high level of customer satisfaction. - Capable of multitasking, handling multiple customers simultaneously, and using multiple applications at the same time. - Interpreting and addressing complex customer enquiries to understand their needs and offer relevant products, services, and solutions. - Taking ownership and initiative to conduct necessary research, follow up with customers, or direct them to the appropriate department for resolution. - Achieving individual key performance indicators, development goals, and ensuring operational risk control and compliance in all activities. - Ensuring timely resolution of customer queries while maintaining the highest level of quality support in every interaction. - Directing customer queries to the relevant team for the best customer service and supporting peers on processes as needed. - Providing excellent customer service to inbound customer calls/chats by staying up to date on training and internal communications. Qualifications required for this role: - Participating in team meetings/activities and fostering team spirit. - Defusing irate customers and resolving challenging inquiries using negotiation skills to provide the best resolution within guidelines. - Being flexible to different shifts, rotational shifts, and week offs. - Quickly learning processes and working independently/with minimal support. - Being willing to be multiskilled and move channels based on business requirements. - Adapting to a dynamic working environment, managing complex queries, and being open to feedback and changes. - Recognizing and adjusting the support approach to accommodate customers of all experience levels. At HSBC, you will have the opportunity to contribute to the growth of businesses, economies, and individuals while fulfilling your career potential. Join us to achieve more and make a significant impact.,