Senior Associate - Cargo Systems & Process Analysis

About the Role

The Cargo Systems & Process Analyst is responsible for driving the effective use, enhancement, and governance of cargo revenue management, pricing, RFS and interline.

Responsibilities

System Design and Data Management

• Support in implementation of Cargo Revenue Management system along with automation team.
• Support system enhancement initiatives, upgrades, and testing cycles in collaboration with IT, Automation and vendors.
• Ensure robust data integration, validation, and availability across all systems for revenue-critical decisions.
• Anticipate business requirements and translate them into functional specifications.

Analysis and System Optimization

• Conduct assessments and refine existing forecasting algorithms and system parameters, suggesting scalable enhancements.
• Continuously monitor the system's performance, recognizing trends and opportunities through in-depth data analysis and competitor benchmarking to improve overall system effectiveness.
• Analyze revenue performance trends and recommend adjustments to system parameters.
• Benchmark system performance against competitors and global best practices.
• Provide actionable insights to Pricing & RM teams to optimize yield and load factor.

Process Improvement and Vendor Management

• Streamline revenue management processes, integrate advanced technologies such as AI/ML in pricing strategies and forecasting models.
• Identify automation opportunities to reduce manual interventions.

Vendor & Stakeholder Management

• Manage relationships with system vendors to ensure service quality, timely issue resolution, and contract compliance.
• Partner with internal Digital & Technology & Automation teams to ensure smooth functioning of all cargo RM systems. Act as the subject matter expert (SME) for system-related queries.

People & Capability Development

• Mentor and support team members and cross-functional users in system utilization.
• Co-create trainings and workshops to drive adoption of new features and processes.

Qualifications

Minimum Education requirements

• Bachelor's degree, preferably in Finance or Economics.

Experience

• Minimum

  - 5-8 years of experience in managing revenue management systems or similar experience in an airline.

• Desired

  - 4+ years of experience in cargo revenue management, pricing, systems, roles.
• Hands-on experience with RMS and cargo booking systems (e.g., PROS, RTS, iCargo).
• Proven track record of system/process enhancement and stakeholder management.

Required Skills

• Financial Acumen
• Data-Driven Mindset
• Strong Communication Skills
• Team Management
• Critical Thinking
• Competitor Awareness

Preferred Skills

• Experience with advanced technologies in revenue management.
• Ability to mentor and train others.