Senior Application Engineer

Job Title:

Location:

Experience: 4

Reports to:

Job Overview:

Senior

Key Responsibilities:

• Provide day-to-day application monitoring, operational support and troubleshooting for enterprise applications say running on OpenShift, SQL Server and in future on Snowflake
• Work with business stakeholders to understand functional issues and ensure SLA & KPI commitments are met.
• Monitor, troubleshoot, and resolve application issues, ensuring minimal downtime and optimal performance.
• Participate and lead efforts for Critical incident management and perform root cause analysis and implement corrective actions for recurring issues.
• Support integration workflows across various systems and platforms.
• Collaborate with development, integration and infrastructure teams to resolve application issues and ensure up time.
• Take ownership for new users Onboarding process
• Develop and maintain scripts to automate routine support tasks and system operations.
• Maintain incident logs, knowledge bases, runbooks, and SOPs for supported applications.
• Implement enhancements, load failures and resolution in coordination with application/ integration teams.
• Support VisiQuate platform users by triaging issues, interpreting dashboards, and escalating complex problems to product teams or vendors.

Required Qualifications:

• 4-6 years of experience in application support, preferably in a data-centric environment.
• Good understanding of application integration concepts (APIs, middleware, etc.).
• Strong analytical and communication skills, managing different stakeholders.
• Experience with scripting and automation using Python, Shell, or SQL or bash.
• Familiarity with monitoring tools and incident tracking system like ServiceNow
• Familiarity with incident, problem, and change management processes using ITIL framework
• Familiarity with Red Hat OpenShift platform is preferred
• Familiarity with advanced analytics tools and platforms (e.g., Power BI).
• Familiarity with Agile or other project management methodologies.

Preferred Skills:

• Experience with Snowflake data platform.
• Exposure to Visiquate analytics tools.
• Experience in healthcare or analytics domain is a plus.

Key Competencies:

• Collaboration:

  Proven ability to work effectively with cross-functional teams, including data engineers, architects, analysts, and business stakeholders.

• Problem Solving:

  Strong critical thinking and troubleshooting skills, with a focus on identifying and addressing data issues quickly and efficiently.

• Attention to Detail:

  Meticulous approach to ensuring data accuracy, quality, and consistency across systems and processes.

• Communication:

  Ability to communicate technical details effectively to both technical and non-technical audiences.

Technical Expertise: